Customer Care Associate

Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.

At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.

About the role

 The client is the world’s largest association dedicated to those who develop talent in organizations. Their members come from more than 120 countries and work in public and private organizations in every industry sector.

Customer Care Center Associates provide top-notch service to members and customers through phone, email, and chat contacts. Customer Care Associates answer questions, resolve problems, and demonstrate how valuable the members and customers are by delivering an exceptional customer experience.

Responsibilities

• Maintain a positive, empathetic, calm, and professional attitude toward customer questions and inquiries
• Enthusiastically represent the organization and the brand to members and customers from all over the world
• Acknowledge and resolve customer inquiries promptly and with a sense of urgency
  
• Use the association database to document customer interactions, transactions, and comments
• Handle multiple customer interactions simultaneously and enter data quickly and accurately
  

Required Qualifications

• Two years experience working with customer support, sales, banking, retail, administrative or equivalent
• Strong customer service skills and customer service experience 
• Must have strong organizational skills with high attention to detail
• Great team player
• Excellent verbal/written communication and active listening skills
• Team player who can also work independently with a positive mindset
• Ability to work across diverse teams
• Strong knowledge of Microsoft Word, PowerPoint, Outlook, and Excel
• Contact and/or Call Center experience preferred

Our recruitment process

• Recruiter interview (30 min)
• Client Interview (with the Customer Care Manager and a Customer Support Agent, 30 minutes)
• Client interview (with the Director of Community and Customer Experience, 30 minutes)

We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.

What we offer

• Totally remote, full-time (being able to work eight hours a day between 8am and 8pm US Eastern time)
• EST (Eastern Standard Time) office hours
• Contractor (freelance) agreement
• Payment in USD, by-weekly or monthly - your choice