New

Engineering Manager, Dedicated

Remote, APAC; Remote, EMEA

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

As an Engineering Manager, GitLab Dedicated, your primary focus lies on hiring and building a world-class team and putting them in the optimal position to succeed. You’ll do this by maintaining an environment where team members can thrive and the team produces results.

You will partner with a Product Manager to connect business goals and customer needs with sound engineering to create a scalable product. Your team will be globally distributed and you will work in an async and agile way to improve the reliability, quality, security, and performance of the GitLab Dedicated product. 

In this role, you will participate in the Dedicated incident escalation rotation to enable engineers to meet GitLab Dedicated availability goals and SLAs.

The Dedicated teams build and manage our GitLab Dedicated SaaS service and are working on projects that enable us to better meet customer needs. Projects include enabling new features on the GitLab Dedicated product, scaling, compliance and improving team processes and automation. 

What you’ll do

  • Lead a new Environment Automation Team within the Dedicated Group, partnering with the team's Product Manager and providing direct management and support to the engineering team.
  • Manage and improve the availability, security and scalability of GitLab Dedicated
  • Maintain an environment where Team Members can thrive and the team produces results
  • Hire and grow an incredible team that lives our values
  • Manage Agile projects
  • Improve the quality, security and performance of the product

What you’ll bring

  • 3+ years of experience leading single or multi tenant SaaS systems in an Infrastructure, SRE, or similar team
  • Ability to deep dive into technical issues and translate this to understandable language for the business
  • Experience hiring, coaching, growing, and retaining Engineering talent
  • Deep technical understanding of running SaaS applications and infrastructure at scale
  • Experience leading a team on a large-scale consumer platform
  • Strong cross-functional collaboration skills

About the team

The GitLab Dedicated team’s mission is to create a fully managed, single-tenant GitLab environment, served through a GitLab Dedicated platform. It is developed to remove any manual interactions with customer tenant installations, and to ensure that the customer tenants are fully focused on unlocking the power of The One DevOps Platform.

The team is focused on owning the reliability, scalability, performance & security of the GitLab Dedicated product and its supporting services. The team is seeking to build an automated and scalable solution making use of GitLab features and cloud vendor managed products, where appropriate, to reduce complexity, improve efficiency and deliver new capabilities quicker.

The team uses Engineering Principles to guide the decisions it makes for its services. We aim to contribute the lessons we learn running GitLab Dedicated back into the GitLab application and GitLab.com to improve overall customer experience with GitLab. We collaborate closely with Support teams, Professional Services, and Customer Success Management teams to provide the best customer experience.

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

 
Remote-Global

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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