Engineering Manager, Fulfillment

Remote, Canada; Remote, North America

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

The Fulfillment sub-department powers the infrastructure and systems behind GitLab's purchasing and licensing. Our mission is to give customers a world-class buyer experience whenever they buy, renew, or manage GitLab.

As an Engineering Manager for Fulfillment at GitLab, you'll focus on building and leading a high-performing, globally distributed engineering team that owns critical parts of our self-service purchasing and licensing platform. You'll set and communicate a clear platform vision for building fulfillment infrastructure that is delightful, performant, trustworthy, and reliable. You'll collaborate closely with Product Management and cross-functional partners in sales, finance, support, and product to define priorities, align on shared objectives, and deliver measurable improvements to the buyer experience.

You'll own delivery of your team's roadmap end to end, from shaping scope and timelines through execution, release, and iteration. You'll continuously improve team productivity and health by refining processes, investing in tooling, and running effective 1:1s and retrospectives. You'll maintain enough technical fluency to engage in architectural discussions and review code when needed. Your primary focus will be people leadership, strategic platform development, and creating an environment where your team can do the best work of their careers.

What you'll do

  • Lead, hire, and develop a high-performing, globally distributed Fulfillment team. Run regular 1:1s and coaching to improve team health and productivity as measured by agreed team metrics.
  • Drive strategy for the self-service fulfillment platform with a platform-first approach. Translate vision into quarterly objectives and a prioritized roadmap, and measure impact via adoption of self-serve flows, reliability targets, and cost-to-serve.
  • Collaborate with Sales & Go-To-Market (Deal Desk), Finance & IT (Analytics Engineering), support engineering, and product technical program management to ship purchasing and licensing improvements that enhance the buyer experience. Track impact with metrics such as checkout success rate, time to provision, and license activation errors.
  • Own execution of the team's roadmap; track throughput and quality, remove blockers, and deliver releases predictably.
  • Establish, track, and improve key engineering metrics to increase the reliability and availability of Fulfillment systems. Regularly report progress and tradeoffs to stakeholders.
  • Review architecture and code across Ruby on Rails and modern frontend technologies (React/Vue); run design reviews, uphold performance and security standards, and contribute hands-on when needed to unblock delivery.
  • Improve team processes and tooling (planning, code review, testing, documentation) to increase velocity and developer experience. Run retrospectives with clear follow-ups and implement changes that reduce lead time, improve deployment frequency, and lower change failure rate.
  • Identify platform gaps through targeted discovery and drive closure via clear owners, milestones, and success criteria. Ensure SOX/GDPR compliance and security best practices.

What you'll bring

  • Proven experience leading distributed engineering teams globally, increasing team impact, and collaborating across functions to deliver measurable results in a high-growth SaaS environment.
  • Demonstrated ability to balance immediate product and buyer needs against a long-term Fulfillment platform strategy while maintaining high code quality, system reliability, and a strong focus on team health.
  • Experience designing and scaling modular, extensible fulfillment or billing platforms and large, customer-facing SaaS applications for enterprise clients. For example, you've worked on checkout, subscription management, or licensing flows that integrate with first-party and third-party systems such as customer relationship management (CRM), billing, and identity providers. They're designed to anticipate future business needs.
  • In-depth, hands-on experience with modern web technologies (HTML, CSS, JavaScript) and contemporary frontend frameworks, and you're able to review architecture and code across the stack (our stack includes React and Vue).
  • Experience managing applications in regulated environments, applying security best practices and audit processes, and collaborating with Finance, Legal, and other business stakeholders. You're familiar with areas such as SOX, GDPR, and related compliance requirements, or you're able to quickly ramp up.
  • Ability to build consensus among diverse stakeholders and guide technical and product decisions in complex organizational contexts while providing clear, empathetic people leadership. Experience mentoring and supporting engineers through thoughtful feedback, pairing, and design discussions in a remote-first, globally distributed, and asynchronous environment.

About the team

We partner with stable counterparts including Sales & Go-To-Market teams (Deal Desk), Finance & IT (Analytics Engineering), support engineering, and product technical program management on cross-functional initiatives that make it easier for customers to buy, provision, and manage GitLab. Our work includes efforts like the GTM Product Usage Data working group, GitLab Order to Cash Technical Fusion team, and Cloud Licensing initiatives, which provide broad visibility into how our business operates end to end.

On our team, we focus on increasing the reliability and availability of Fulfillment infrastructure, making foundational improvements to the architecture and data models of Fulfillment systems, and improving developer experience through better tooling and documentation. We also experiment with AI-powered workflows where they make sense to help our team move faster while maintaining high quality.

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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