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Deal Desk Manager

San Francisco, CA

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About this team: 

As the first dedicated Deal Desk Manager, you will collaborate closely with Sales, Legal, Finance, and Operations to streamline processes, provide strategic guidance, and ensure alignment across teams. Your role will be instrumental in shaping our deal strategy and supporting cross-functional growth.

We work closely with teams across the organization to deliver practical, innovative, and business-focused support that drives growth and success. As part of the team, you’ll support a wide variety of functions, from sales and finance, to product and strategy, embodying our “get to yes” approach. 

We are looking for a strategic and detail-oriented Deal Desk Manager to build and lead our Deal Desk function. As the first dedicated Deal Desk hire, you will play a critical role in shaping our deal execution strategy, streamlining processes, and ensuring cross-functional alignment across Sales, Legal, Finance, and Operations. You will also provide deal structure guidance, improve contract workflows, and optimize pricing and approval frameworks to drive efficient and scalable growth.

What you’ll do: 

  • Establish Deal Desk Operations: Develop and implement best practices for deal structuring, approvals, and execution to support scalable growth.
  • Strategic Partnership: Serve as a trusted advisor to the Sales team, providing guidance on deal structure, pricing, and contract terms to drive successful outcomes.
  • Cross-Functional Collaboration: Work closely with Legal, Finance, and Operations to ensure deal processes are efficient and comply with company policies.
  • Approval Workflow Development: Create and maintain approval workflows, ensuring appropriate visibility and governance over non-standard deals.
  • Process Improvement: Identify bottlenecks in the deal process and implement automation or process enhancements to increase efficiency.
  • Data Analysis and Reporting: Analyze deal trends and performance, providing insights to leadership to refine pricing and contracting strategies.
  • Training and Enablement: Educate Sales and other key stakeholders on deal processes, policies, and best practices to ensure consistency and compliance.

What you’ll bring: 

  • Experience: 5+ years in Deal Desk, Revenue Operations or a similar function within the SaaS/technology industry.
  • Technical Proficiency: Strong understanding of deal structuring, pricing strategies, and contract negotiation processes. 
  • Systems Expertise: Proficiency in CRM and CPQ tools, with a preference for Salesforce experience.
  • Analytical Skills: Excellent problem-solving abilities with the capacity to balance risk, efficiency, and business goals.
  • Attention to Detail: Strong organizational skills with the ability to manage multiple deals simultaneously.
  • Independence and Initiative: Ability to work independently and build a function from the ground up in a high-growth environment.
  • Adaptability: Comfortable navigating ambiguity and adapting to changing priorities in a dynamic environment.
  • Commitment to Glean’s Values: 
    • Make it Customer-Driven: We put our customers first, ensuring that their needs and success guide everything we do.
    • Make it Happen: We take ownership, move with purpose, and deliver results.
    • Make it Better: We embrace curiosity and continuous improvement, always seeking ways to elevate our work.
    • Make it Together: We believe in the power of collaboration and build strong partnerships to achieve shared goals.

What you’ll get: 

  • Competitive compensation
  • Medical, Vision and Dental coverage
  • Flexible work environment and time-off policy
  • 401k
  • Company events
  • A home office improvement stipend when you first join
  • Annual education stipend
  • Wellness stipend
  • Healthy lunches and dinners provided daily

For California based applicants: 

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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