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Field CTO

Palo Alto, CA

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

We’re looking for a Field CTO to join our team and act as the strategic technical voice for Glean in the field. This role is a hybrid of enterprise strategy, technical evangelism, and product influence. You’ll work directly with prospects, customers, partners, and internal teams to drive adoption of Glean’s platform, ensure our customer’s success, and influence the direction of our product. You won’t just be advising on architecture - you’ll be a thought partner to CIOs and CTOs, a trusted advisor to sales and product teams, and a visible voice in the AI community.

As Field CTO, you will bridge macro trends with Glean’s AI capabilities, crafting long-term strategies that position our platform as a transformational asset for the enterprise. You’ll guide internal alignment, ensuring sales, solutions engineering, and product teams focus on industries where knowledge fragmentation is highest. In the market, you'll shape perception - steering analyst narratives, amplifying Glean’s wins, and elevating the discourse around enterprise AI. Internally, you'll serve as a steward of the product, channeling customer needs into roadmap priorities and advocating for technical rigor. In every room - whether with a Fortune 100 CTO or on a public stage - you’ll represent the future of enterprise AI, showing how Glean helps organizations unlock their knowledge and move faster.

 

What You’ll Do:

  • Be the CTO for every customer relationship in your territory - leading strategic technical engagements across pre-sales and post-sales lifecycles.
  • Guide and support our team of GTM as a player-coach - helping refine discovery, value articulation, and architectural vision.
  • Partner with Sales to drive and shape deals by offering technical insights and guidance, advising on frameworks to address client challenges, and ensuring Glean’s platform aligns with business objectives.
  • Serve as the executive technical advisor to our top customers, helping them navigate cloud, security, and integration strategies for AI adoption.
  • Work cross-functionally with Engineering, Product, and GTM to deliver feedback, shape the roadmap, and ensure world-class delivery.
  • Lead industry conversations: represent Glean at events, share insights with peers, and contribute to technical thought leadership.
  • Use frameworks like MEDDPICC and Command of the Message to guide your teams in high-quality execution and deal inspection.

Here’s who you are:

  • Visionary Executive Leader: Leverages executive presence, leadership, and coalition building to inspire stakeholders, foster collaboration, and navigate complex client organizations, aligning technical solutions with business goals to drive commercial success through sales enablement and value articulation.
  • Generative AI Expert: Proficient in generative models and NLP, with experience in model architectures and fine-tuning for enterprise solutions.
  • SaaS Architecture Strategist: Skilled in distributed systems, microservices, and cloud-native architectures to scale SaaS platforms.
  • Networking Savant: Expert in enterprise networking protocols and optimization for low-latency, high-throughput AI performance in hybrid/multi-cloud environments.
  • Security and Privacy Champion: Knowledgeable in cybersecurity, data encryption, zero-trust architectures, and secure API integrations.
  • Integration Specialist: Experienced in integrating AI platforms with CRMs, ERPs, and collaboration tools using APIs for interoperability.
  • Problem-Solver with Advanced AI Reasoning: Adept at using AI reasoning for predictive search and contextual insights to solve enterprise challenges.
  • Data Management Expert: Proficient in large-scale data indexing, semantic search, and handling structured/unstructured data for accurate AI outputs.
  • Technical Strategy Visionary: Shapes technical strategy by translating client needs into product requirements, advocating for innovations like real-time search.
  • Fluent in AI Development Tools: Skilled in AI tools, prompt engineering, and customizing AI for enterprise use cases.
  • Cross-Industry AI Strategist: Versatile in applying AI across industries like healthcare, legal, and finance to address domain-specific challenges.

Benefits

  • Competitive compensation
  • Healthcare
  • Flexible work environment
  • 401k
  • Flexible work environment and time-off policy
  • Transparent culture
  • Learning and development opportunities
  • Company events
  • Free meals

The standard OTE range for this position is $260,000 OTE - $300,000 OTE annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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