Infrastructure Engineer, Conversational AI

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Team

You will be joining Team Infrastructure that is responsible for maintaining and improving Glia's cloud-native core infrastructure, ensuring its availability, security, and performance.

All Infrastructure Engineers on the team report to the dedicated Engineering Manager. The team’s work is driven by Objectives and Key Results, defined quarterly in collaboration with the Director of Engineering. All projects within the team’s space are planned, led, and executed by Engineers. 

Team Infrastructure’s Engineers located primarily in Vancouver and Toronto who work in the Pacific Time zone (PT). Our processes are optimized for remote collaboration so we accept candidates from anywhere in Canada.

The Work

Some of the Infrastructure Engineer’s responsibilities include:

• Developing and managing internal technology infrastructures and customer deployments
• Monitoring infrastructure in everyday operations for performance, cost and security
• Developing and maintaining automation tools
• Maintaining parity across development and production environments
• Managing the organization’s internal accounts, network infrastructure and system access
• Participating in policy, design and tool selection
• Participating in company compliance audit related projects, such as SOC2, GDPR and PCI-DSS
• Discussing architecture design, significance, impact and decisions
• Producing documentation on code, system design, architecture and solutions

Our Tech Stack

• Infrastructure: AWS, Kubernetes (AWS EKS), Linkerd, Nginx, EFK
• Persistence: Amazon RDS for PostgreSQL, Amazon Aurora Serverless, RabbitMQ
• Cache: Amazon ElastiCache for Redis
• Monitoring: Prometheus and Grafana
• CI/CD: Jenkins, Spinnaker, Helm
• Infrastructure as Code: Terraform

Additionally, Engineering teams at Glia use:

• Backend: Python, Elixir, Node.js, and Ruby
• Frontend: Javascript and React.js
• Native mobile SDKs: Java and Swift

Candidate Requirements

• Strong experience in AWS, EKS, Jenkins or similar tools
• Experience in building and maintaining reliable and highly available systems
• Experience with cloud networking and internet security, identity and access management, and commonly used automation languages
• Experience as Automation / DevOps or Infrastructure Engineer
• Experienced in coding that extends beyond scripting
• Proficient verbal and technical writing skills

We are insatiably curious and hungry for knowledge here at Glia. Even if you don’t meet all of the requirements exactly, we encourage you to apply as long as you are passionate about mastering your craft and developing your skills.

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

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