Senior Account Manager

About the Team

At GOAT Group, the Business Development team is central to the strategic growth of our company. Composed of individual teams that handle Strategy, New Business Initiatives, Partnerships and Account Management, the department leads a global supply-focused initiative that works with brand partners, retailers and power sellers to secure new inventory and widen exposure for GOAT Group. As our company continues to expand both at home and abroad, you will play an integral part in this exciting next chapter.

Role Overview

We are looking for a motivated Senior Account Manager for our Business Development team. The ideal candidate will be a self-starter, fluent in the sneaker market, and committed to providing top-tier customer service for key sellers on the platform. The ideal candidate will be confident in their relationship building skills, a strong communicator, and comfortable in understanding and reporting on data. They should also excel at working across a variety of departments, including Operations, Product, Engineering, Analytics, and Logistics. 

In this role, you will:

• Manage and grow key accounts on the platform, while driving new business by converting rising sellers into managed accounts / power sellers.
• Take a proactive, data driven approach to tracking and assessing account KPI's to identify additional growth opportunities and develop action plans.
• Present KPI performance decks and insights to strategic accounts on a monthly basis, identifying key opportunities.
• Streamline new account onboarding process for new accounts; initiate and supervise the operational setup, ensuring seamless integration.
• Support execution of seller /account initiatives and team projects.
• Provide dedicated customer support for accounts, promptly resolving any issues
• Collaborate with internal teams to ensure on brand product is listed for sale and in a timely manner.
• Act as a trusted partner for accounts. Maintain and optimize relationships through business management, outreach, strategic planning and championing business changes.
• Proactively identify and share account trends, seller feedback or competitor activity with internal teams to support strategy development and/or process improvement.

We are looking for:

• 5+ years of experience in an account management function, with strong sneaker knowledge
• Strong sales and analytical ability
• Confidence in manipulating and reporting on data
• Experience building a book of business
• Confidentiality and discretion is a MUST
• High level interpersonal, communication, and written skills
• Highly organized with demonstrated attention to detail
• A quick learner, a self-starter, able to work independently, and willingness (and ability) to handle the pressures of an increasing level of responsibility 
• Language proficiency: Native level in Japanese, Business or higher level in English

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.