Sales Supervisor

Department Overview:

At Flight Club, we hope to bring our values to life through the passion of our employees. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Role Overview:

The Sales Supervisor of Flight Club will be responsible for promoting and supporting business growth and operations through sales and people development. We are looking for an ambitious and innovative top tier leader with deep knowledge in retail processes. One that empowers team members to act in the best interest of providing an elevated and unmatched customer experience. In this role you will cultivate winning teams, promote operational efficiency, and are passionate about people and sneakers. 

In this role, you will:

• Assist the Sales Floor Manager/Store Manager with all aspects of the store functions; opening, closing, scheduling, staffing, store upkeep, updating and sending reports 
• Lead by example and assist in fostering a winning culture mentality 
• Direct and monitor all sales activities to ensure operating and sales goals are met 
• Lead and support selling on the floor, front-of-house operations, and team touch-bases 
• Develop exceptional customer relationships and a best-in-class sales culture that raises the bar 
• Mentor and instruct team members on Flight Club’s WAVE training to ensure delivery of excellent customer service, product knowledge, and brand history 
• Implement and create store benchmarks with a clearly defined succession plan 
• Support business growth and leadership by analyzing and communicating key financial data, monitoring operating efficiencies, and identifying business trends/opportunities 

We are looking for:

• 2-3 years of sales management/supervisor experience in the retail/service industry 
• Ability to deliver great customer experiences that builds loyalty and deliver measurable sales results 
• Experienced and able to quickly adapt and react positively to business needs and changes 
• Excellent Interpersonal and communication skills 
• Detailed, organized and have excellent time management 
• Strong financial acumen and problem solving skills 
• Demonstrated ability to build and lead high performing teams 
• Knowledge and passion for sneaker and streetwear fashion

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.