Product Manager - Payment Intelligence

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

We believe world-class Product Management is crucial to the continued success of our product and company. As a result, we’ve created an environment that ensures our Product Managers have the opportunity to constantly learn, are empowered to take calculated risks, and contribute to developing best practices that other companies emulate. Our goal is to be widely regarded as one of the best Product Management organisations.

Our Product team is focused on three areas:

• Shaping the future of the product: As a product-led organisation, having a clear and well thought through product strategy is critical to our business. Product Managers work together to create this strategy, and are empowered to bring it to life with their teams.
• Prioritising which problems to solve and why: We take a data-led approach to figuring out what problems we should solve and with what priority. We give our Product Managers the space to pose the right questions and empower them to make great decisions.
• Delivering to solve these problems: We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering and Design focus on how we get there. Product’s main role in execution is to guide teams to stay on track to deliver the optimal product impact.

This Product Management role will lead GoCardless payment success (Success+) and payer fraud (Protect+) products. You will work closely with an Engineering Manager to lead a cross-functional development team with responsibility to define and deliver improvements to both propositions, in line with the overall product strategy and your commercial goals.

We are looking for self-starting Product Managers to tackle interesting product problems across a diverse range of roles. Across all Product Management roles your responsibilities will include:

• Problem discovery and prioritisation: Taking complex and ambiguous product problems and structuring these effectively. This includes clearly defining the problem space, the impact of the problem and the trade-offs made in making prioritisation decisions.
• Data-led decision-making: Using data and broader market trends to support your trade-off decisions and problem impact estimations.
• Influencing and communication: Building collaborative relationships with your team, stakeholders and executives to deliver change effectively across your remit. This includes growing to become the ‘go-to’ person for your product area; translating complex, technical problems into understandable concepts; and convincing stakeholders of the best approach using structured reasoning.
• Customer advocacy: Understanding the needs of your key customers on an ongoing basis, and using this to enable effective prioritisation decisions.
• Shipping stuff: Working with your team to support changes to completion, delivering consistent positive impact across your product area.

What excites you 

• Accountability for propositions that are strategically critical to grow revenues and enhance profitability for GoCardless
• Complexity because you’ll need to understand the needs of 85,000+ merchants, and deliver on those needs in a way that is competitive in the wider market, and viable for GoCardless to operate profitably and within risk appetite
• Innovation because solving problems like payer fraud in bank payments has little industry consensus and needs original and creative thinking to succeed

What excites us  

We’re looking for people who have incredible potential. Candidates should have a track record of success in a challenging environment, which could be product management, but also anything from software engineering through entrepreneurship to strategy consulting.

We believe great Product Managers share common characteristics, and we look for these above all else:

• Exceptional problem-solving and analytical skills: We want our Product Managers to have an outstanding ability to tackle interesting problems. At GoCardless we start by asking ‘why?’, and a data-led approach is central to how we run Product.
• Curiosity and high agency: We’re after people who aren’t afraid of a challenge and will have a go, stay curious and adapt to a constantly changing environment. Our Product Managers are highly motivated to lead things to completion, delivering great impact with their teams.
• Collaborative leaders: Product roles bring responsibility without direct authority. We’re looking for leaders who can motivate and earn the trust of stakeholders and teams with a collaborative approach.

Salary range - the expected base salary range for this position is between €4,267 - €6,400  (gross). 

Base salary ranges may vary and are determined by things like geography, level of experience, interview assessment and parity between you and fellow employees at GoCardless doing similar work. Please note that whilst we strive to offer competitive compensation, there is no guarantee that an offer will reach the upper limit of the stated range.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Adaptive Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.