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Head of Total Rewards & Operations

Austin | Chicago | New York City | Salt Lake City | San Francisco

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

As we scale globally, we’re looking for a strategic and results-driven Head of Total Rewards & People Operations to oversee the continued evolution of our global Total Rewards programs, operations, and systems—ensuring they are data-driven, efficient, and aligned with Gong’s business objectives.

As the Head of Total Rewards & Operations, you will lead and optimize Gong's global compensation, benefits, and People Operations strategies and oversee the systems, technologies & data analytics. You’ll work closely with the executive team to create scalable, data-driven solutions that drive business outcomes and deliver exceptional value to our employees. This role demands a leader with a strong data mindset, a passion for data integrity, and a deep understanding of private and public company environments, ideally in the tech industry.

RESPONSIBILITIES
  • Total Rewards Strategy & Leadership
    • Develop and lead the global Total Rewards strategy, ensuring it aligns with Gong’s long-term growth objectives, organizational culture, and employee value proposition.
    • Design and implement competitive, equitable, and scalable compensation, benefits, and rewards programs that attract, retain, and motivate top talent globally.
    • Collaborate with senior leaders across the company to align Total Rewards strategies with business goals and optimize the employee experience.
    • Manage the design and delivery of benefits programs, including health, wellness, retirement, and employee perks, ensuring they reflect Gong’s commitment to supporting employee well-being.
    • Provide executive compensation oversight, managing both short-term and long-term incentive programs.
  • Data-Driven Operations & Systems Management
    • Lead and drive efficiencies and practices on a global scale for an international organization ensuring a balance of visionary forward-thinking practices with practical, day-to-day efficient operations within the HR organization
    • Develop and implement a comprehensive people technology strategy that aligns with the organization's Talent and business goals
  • Data Integrity & Analytics
    • Develop and implement a well-rounded people analytics strategy that aligns with Gong’s business goals and HR objectives.
  • Team Leadership & Development
    • Provide leadership, guidance, and mentorship to the Total Rewards & People Operations team, fostering a culture of collaboration, transparency, innovation, and continuous improvement
QUALIFICATIONS 
  • Experience:
    • 15+ years of experience in Total Rewards, Operations, and Systems, with a track record of leadership in both private and public companies, ideally in the tech industry.
    • Proven success at the senior executive level, with experience designing and scaling Total Rewards programs for a global workforce.
    • Extensive experience working with Workday, with the ability to leverage technology to streamline processes and improve operational efficiency.
  • Skills & Knowledge:
    • Strong data-driven mindset, with the ability to analyze large datasets and make strategic decisions based on real-time insights.
    • A focus on data integrity, ensuring that all compensation, benefits, and operational data is accurate and actionable.
    • Expertise in global compensation, benefits, and rewards strategies, with a deep understanding of market trends, regulatory requirements, and best practices.
    • Strong knowledge of Workday or similar HRIS tools, and the ability to optimize systems to support Total Rewards functions effectively.
    • Excellent communication skills with the ability to influence and collaborate across all levels of the organization, including with executive leadership.
  • Personal Attributes:
    • A visionary leader who thrives in dynamic, fast-paced environments and is comfortable balancing strategic vision with tactical execution.
    • A collaborative, results-oriented mindset, with a strong focus on building high-performing teams and driving business outcomes.
    • Highly organized and capable of managing complex, global initiatives with a focus on efficiency and impact.
PERKS & BENEFITS 
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $315,000-325,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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