Professional Services Consultant (Managed Services)

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Gong’s Professional Services organisation is growing rapidly. As the business scales, so does the demand for Consultants who can bring structure, credibility, and domain expertise to some of the world’s most complex revenue transformations. Within Professional Services, the Managed Services team partners with customers post-onboarding, engaging with them across multi-year partnerships to embed Gong into their revenue teams and drive sustained impact.

Managed Services Consultants operate as trusted advisors, helping customers operationalise Gong within their day-to-day workflows, refine their revenue processes, and continuously unlock value from the platform. We are looking for individuals who are excited to shape what long-term customer partnership looks like at scale.

Each Managed Services engagement team typically consists of an Engagement Manager, Consultant(s), and close collaboration with Customer Success, Product, and Support. As a Consultant, you will own ongoing discovery, optimisation, strategy, and governance workstreams—serving as a trusted advisor to the customer while bringing industry and domain best practices to continuously evolve their revenue operations.

This is a team in build mode. As we scale, we need consultants who not only deliver exceptional outcomes for customers, but also help define the frameworks, playbooks, and ways of working that will shape Managed Services long term. You will thrive in ambiguity, align stakeholders across functions, and turn complexity into scalable, repeatable impact.

Responsibilities

• Own the discovery, design, strategy, and business and privacy workshops.
• Lead discovery workshops to surface business requirements, uncover revenue process pain, and define the configuration and adoption approach for each engagement.
• Act as the trusted advisor to the customer, bringing industry knowledge, revenue domain expertise and best practice to every interaction — from executive sponsor to frontline manager to end-user.
• Translate real-world forecasting, pipeline and sales engagement practices into well-designed platform solutions that reflect how each customer's revenue motion actually works.
• Develop and deliver polished, enterprise-grade presentations and documentation — solution designs, process maps, strategic roadmaps and stakeholder communications — suitable for audiences up to and including senior leadership.
• Partner with customers to define their key business outcomes, map those outcomes to effective revenue workflows, and connect those workflows to Gong’s product capabilities to maximise adoption and impact.
• Collaborate closely with the Engagement Manager, Technical Architects and Program Architects to ensure workstreams progress in lockstep, and engage Product, Support and Customer Success where cross-functional input is required.
• Consult on change management and adoption from the outset, equipping customers to sustain and build on their investment.
• Manage engagements to scope and timeline, proactively escalating risks or delays with the Engagement Manager on the project.
• Contribute to practice development — refining discovery frameworks, solution design templates and consultative playbooks that help Managed Services grow consistently and sustainably.

Qualifications Required

• 3-6 years of experience within a go to market organisation or consulting environment, with hands-on experience in areas such as forecasting, sales engagement platforms, pipeline management or revenue operations. 
• Excellent cross-functional communication skills, with a track record of working across technical, commercial and operational teams.
• Comfort working in ambiguous, fast-moving environments where product lines, methodology and cross-functional support models are constantly evolving.
• Proven ability to manage multiple workstreams simultaneously, prioritise effectively and drive tasks through to completion without losing attention to detail.
• Understanding of  some of the core revenue generating activities, including forecasting, prospecting, pipeline management, and executing established sales methodologies.
• Experience producing polished, enterprise-grade deliverables — presentations, process documentation, configuration guides and strategic roadmaps.
• Strong working knowledge of CRM systems such as Salesforce, HubSpot or Dynamics.
• Willingness to travel across EMEA.

Nice to Have

• Hands-on experience with sales engagement platforms such as Gong Engage, Outreach, Salesloft or Apollo, and/or revenue forecasting tools such as Gong Forecast,Clari, Aviso or Salesforce Forecasting.
• Experience with AI workflow configuration including agent customisation and prompt engineering.
• Experience working in a high-growth SaaS environment.
• Basic understanding of common integrations, including CRM integrations, SSO and API or OAuth based connections.

PERKS & BENEFITS 

• We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

---

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.