After Sales Engineer

Gotion, Inc. is based in Silicon Valley in California, with R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and energy storage technologies (lithium batteries and related systems) with the aim to accelerate electrified transportation and achieve sustainable development. Gotion is powered by a leading power battery technology company that provides solutions for vehicles including the world's first mass commercial e-bus route.

Gotion is a career destination - we are not simply attempting to just fill another job, but to pursue a dream of global green energy together! We offer outstanding opportunities to individuals seeking an exciting and challenging working environment. Everyone is highly valued and plays a vital role in the growth of our organization.

Job Summary: The After Sales Engineer is responsible for providing technical support and solutions to customers who have purchased battery products, including EV battery packs and modules. This role involves addressing post-sale inquiries, resolving issues, and ensuring customer satisfaction with our products.

Essential Duties and Responsibilities:

• Provide technical support and solutions to customers regarding battery products.
• Address and resolve customer inquiries, issues, and concerns related to product performance.
• Collaborate with the Customer Service team to ensure timely and efficient resolution of post-sale problems.
• Collect and analyze customer feedback to identify trends and areas for product improvement.
• Offer guidance and recommendations to customers for optimal product use and maintenance.

Required Qualifications:

• 1 to 5 years of experience in a technical support or engineering role.
• Educational background in a relevant field, such as Electrical Engineering, Mechanical Engineering, or a related discipline.

Base Pay Information: Base pay is one component of our total compensation package and is determined within a specific range. The specific base pay for the After Sales Engineer role will depend on factors including the candidate's skills, qualifications, experience, and location.

The After Sales Engineer is a critical link between our customers and the battery factory, ensuring that customers receive the support they need and have a positive experience with our battery products, including EV battery packs and modules.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To all recruitment agencies: Gotion does not accept agency resumes. Please do not forward resumes to our employees or any company email. Gotion will not be responsible for any fees related to unsolicited resumes.