Senior Solutions Architect | Singapore

_{The Opportunity:
Grafana Labs is seeking a Solutions Architect (Professional Services) to join our world-class Customer Experience team. This is a hands-on role for technically skilled professionals who are passionate about helping customers solve complex problems, accelerate adoption, and achieve tangible business outcomes with Grafana at the core.}

_{As a trusted technical partner, you will guide customers through onboarding, implementation, and expansion—delivering white-glove support and expert insights. You’ll operate at the intersection of code and customer outcomes, helping teams adopt scalable observability practices and implement Grafana’s solutions successfully. This is not a sales role but one focused on long-term customer success through technical delivery and strategic engagement.}

_{What You’ll Be Doing:}

• _{Leading onboarding and implementation projects for Grafana’s enterprise customers}

• _{Partnering with customer stakeholders across business and technical functions to gather requirements and define solution architecture}

• _{Designing scalable solutions including visualizations, workflows, migrations, and enterprise-grade architectures}

• _{Delivering training, consulting, and best practices to accelerate customer adoption and drive success}

• _{Facilitating functional workshops and documenting requirements to guide project execution}

• _{Staying up to date on Grafana and related observability technologies to ensure alignment with customer needs}

• _{Acting as a subject matter expert to internal teams (Sales, Product, Engineering, Support, and Professional Services)}

• _{Identifying recurring patterns and contributing to product improvements and delivery frameworks}

• _{Advocating for standards, best practices, and long-term success in customer environments}

• _{Managing timelines, project risks, and issue resolution to ensure successful outcomes}

_{What Makes You a Great Fit:}

• _{5+ years of experience delivering customer-facing technical projects, ideally within Professional Services or consulting environments}

• _{Hands-on experience with observability technologies and best practices across metrics, logs, traces, alerting, and visualisation}

• _{Familiarity with Grafana’s observability stack, including Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo}

• _{Proven track record of leading successful enterprise observability implementations}

• _{Strong communication and collaboration skills across technical and non-technical stakeholders}

• _{Experience working in fast-paced environments and driving customer outcomes under tight timelines}

• _{Skilled in Kubernetes (kubectl, Helm, Tanka preferred)}

• _{Experience with at least one major cloud provider (AWS, GCP, Azure)}

• _{Self-starter with a growth mindset and ability to adapt quickly to new technologies and customer needs}

• _{Vision to support the continued evolution of Grafana Labs’ Professional Services offerings}

_{Bonus Points For:}

• _{Direct experience with open source observability (o11y) tools}

• _{Contributions to open source communities}

• _{Project management certifications or formal training}

• _{Experience working in remote, distributed teams}

• _{Familiarity with Infrastructure as Code practices}

_{In Singapore, the base compensation range for this role is 184,000 SGD - 221,000 SGD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.}

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. 
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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