Marketing Operations Associate | EST | Remote

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity

Grafana Labs is looking for a Marketing Operations Associate to help scale our marketing technology and operations in support of our growing Events Marketing team. You’ll work closely with Events Marketing, Demand Generation, and Marketing Operations to deliver seamless execution, improve processes, and provide actionable insights that maximize impact across marketing and sales. This is a high‑visibility, fast‑paced role where you’ll get hands‑on with our tech stack and learn quickly in a collaborative environment.

What You’ll Be Doing

• Act as the primary operational point of contact for regional marketers, managing program setup, intake requests, and documentation for in‑person and virtual events.
• Own end‑to‑end event operations execution, including registration workflows, email scheduling, quality assurance, and tooling setup (e.g., Splash, Zuddl, Customer.io, Chili Piper).
• Support campaign performance reporting by building and maintaining Salesforce campaign attribution and Chili Piper tracking.
• Use AI tools and automation to solve operational challenges, increase efficiency, and streamline workflows.
• Maintain and troubleshoot marketing tools, ensuring smooth integrations and a high standard of quality across systems.

What Makes You a Great Fit

• 2-3 years of marketing experience, ideally in an operations or marketing automation capacity.
• Hands-on experience with marketing automation tools and the ability to perform basic Salesforce reporting.
• Comfortable working across marketing technologies and understanding how they connect.
• Skilled at managing multiple priorities while keeping projects organized and on track.
• Able to triage incoming requests and work with stakeholders to deliver solutions efficiently.

Mindset and Approach

• Embracing new tools and technology, leaning into exploring AI first solutions for marketing workflows
• Naturally curious, able to learn quickly, and comfortable in a high‑speed environment.
• Self‑motivated, organized, and adaptable when priorities shift.
• Process‑driven, with a commitment to documenting work and following established workflows.

Bonus Points For

• Prior experience and experimentation with AI beyond basic use, with examples of how you’ve applied them in a work setting.
• Strong data skills, including identifying trends and insights from metrics.
• Experience troubleshooting marketing technology issues without escalation.
• Experience in observability, open source, or software industries.

Compensation & Rewards

In the United States, the OTE compensation range for this role is $64,662 - $77,770.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.