Operations Associate

Job Overview:

We are looking for an Operations Associate to join our operations team and support customer engagement through Intercom automations. If you enjoy building thoughtful user journeys, writing helpful content, and using no-code tools to improve customer experience, this is the role for you.

This role offers flexibility in working hours and a chance to work on high-impact customer communication projects with a global, fast-moving team.

Responsibilities:

• Build and manage Intercom automations, including tooltips and onboarding or engagement email campaigns
• Create user-facing help content that enhances product usability.
• Identify and communicate data and workflow needs to strengthen automation logic.
• Collaborate with cross-functional teams to ensure messaging and automations are aligned with user needs.
  
  

Qualification:

• Prior experience using Intercom or similar customer engagement platforms is a strong advantage.
• Excellent written communication skills in English.
• A proactive, detail-oriented mindset with an interest in automation and customer experience.
• Strong time management skills with the ability to work independently.
  
  

  Why Join Grant Assistant?

  Impactful Work: Play a pivotal role in empowering organizations through grants and funding.

  Professional Growth: Continuous learning, mentorship, and career advancement opportunities.

  Inclusive Culture: A diverse and collaborative work environment where your voice is valued.

  Flexibility: Flexible hours to support work-life balance.

  Competitive Benefits: Market-aligned compensation and benefits.
  #LI-DNI

Grant Assistant is an equal opportunity employer.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age