Mgr, Human Resource Operation

Summary

The Manager, Human Resource Operation role is responsible for leading and optimizing all operations across the HR department, including all systems (Greenhouse, SAP SuccessFactors, ADP Vantage, BizLibrary, SharePoint, etc.), HR analytics, compliance, and associated processes. This role ensures HR operational excellence, supports the employee lifecycle, and enhances employee experience through effective HR service delivery.

This is a people manager role averaging three or more direct reports.

Greenpoint employees 450+ people and around 50+ temporary workers spread across three Washington sites (Marysville, Moses Lake and Bothell) and two Texas sites (Denton & San Antonio).

Essential Duties and Responsibilities

Lead the delivery of Human Resource Operation:

• Manage the day-to-day operations team, processes and tools for HR ranging from talent acquisition, to onboarding, to goal setting and performance evaluation, to learning & development, to internal transfers and to offboarding.
• Serve as a point of escalation and resource for both HR team members and act as a resource for employee and manager inquiries on operational matters.
• Partner with leaders of HR Business Partners, Talent Acquisition, Learning & Development, Information Systems, Supply Chain, Contracts, and other internal stakeholders to streamline cross-functional processes to manage and continuously improve HR workflows, service delivery, and employee inquiry resolution.

Owns all systems & analytics

• Oversee and maintain HRIS systems and ensure data integrity, accuracy, and confidentiality; in some cases the tool is owned by our parent company Safran, in other cases the system is just for Greenpoint.
• Own the creation and consistent publishing of HR analytics, metrics and dashboards that help us make informed, strategic decisions, including all reporting for our parent company Safran.
• Lead HR system selection, implementations or process redesigns in collaboration with stakeholders and external vendors.
• Ensure all Statements of Process (SOPs) reflect best practices, are up to date and utilized. When appropriate, update our BMS (Business Management System) in support of our AS9100 certification.

Compliance

• Ensure HR compliance with all federal, state, and local employment laws.
• Fulfill the role of Designated Employee Representative (DER) for our Drug and Alcohol Program.
• Oversee all pre-employment background checks for employees, agency temporary workers and vendors.
• Lead HR participation with all internal and external audits.

External Vendor / Partner Management

• Oversee the HR Operational aspects of all partnerships ranging from recruiting agencies, vendor professional services firms, pre-employment background checks, Safran Shared Services, 401k provider, state agencies (unemployment, leave of absence).
• Monitor HR service level agreements (SLAs) and implement process improvements where needed.
• Represent Greenpoint HR with the FAA regarding HR related aspects of DOT (Department of Transportation) responsibilities.
• Additional duties and projects as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Greenpoint Core Competencies

• Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
• Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.
• Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
• Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
• Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
• Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.

Job Core Competencies

• Performance Coaching – You define responsibilities and expectations, you set goals and objectives, you give performance feedback, you motivate for increased results, you recognize contributions, and you encourage training and development.
• Judgment – Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions.
• Planning/Organization – Prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, sets goals and objectives, and works in an organized manner.
• Problem Solving-Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, and works well in group problem solving situations.

Summary of Education, Experience & Certification

• Bachelor’s Degree in: Business, Human Resources or a related experience.
• A minimum of 7 years of Human Resource related operational experience, with a preference for 10+ years of HR operations or closely related experience.
• A preference for 3+ years of people management experience in HR Operations or similar area.
• A preference for manufacturing environment, aerospace or DOT Drug & Alcohol program experience.
• HR Certification nice to have.
• US Person Required - this position requires special access. A US Person is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.

Required Knowledge, Skills & Abilities

• Administrator level experience with HR systems such as Workday, Greenhouse, ADP or SuccessFactors.
• Strategic thinking with a process-oriented mindset and the ability to connect details to broader goals.
• Strong project management skills, with demonstrated track record of delivering successful, enterprise projects and achieving business objectives, while juggling multiple priorities.
• Ability to navigate ambiguity and adapting to changing priorities and circumstances.
• Architect and implement organization dashboards, metrics; along with HRIS reporting and administration.
• Exceptional verbal and written communication skills. Does require fluent communication in English.
• Familiar with State and Federal employment law, Affirmative Action, employee records compliance,
• Employee Benefit administration, State and Federal rules and applications.
• High level of integrity and discretion in handling confidential information.
• Adept at building rapport with all levels of the organization including strong problem-solving skills across multiple departments with a critical thinking approach to address challenges and implement solutions.
• Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and have close/color vision ability to adjust focus.
• Flexibility to work outside of regular business hours, when necessary.
• Willingness and ability to travel up to 10% of the time.
  
  

The expected WA salary range for this position is between $110,000.00 - $165,000.00. Actual compensation will be determined based on experience, education, location, and other factors permitted by law. Our suite of comprehensive benefits include: healthcare (medical, dental & vision), life insurance, paid time off, and a 401(k) savings plan with company match.

About Greenpoint Technologies 
Greenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State.  We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors.  It’s complex work, but we work smart.  In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers:

• Big jobs and stretch assignments.
• High accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership.
• Ability to make a big, visible impact on the end product. 

We welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.