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ROI Specialist

Remote - US

About us: 

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You’ll Be Doing: 

We are looking for an experienced Release of Information (ROI) Specialist who is passionate about improving the landscape for mental healthcare. You will be responsible for responding to all types of ROI requests, ranging in scope and scale, to support the needs of our clients, payors, and other requesters. You’ll be joining our remote-friendly team of ROI Specialists reporting directly to the ROI Operations Manager, and will help us continue to build out the health information vertical of Grow Therapy.

In this role you'll:

  • Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes
  • Review and validate request documents, authorizations, subpoenas, and records for production to ensure that all releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information
  • Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy
  • Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates
  • Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions

Salary range: $29.87 - $33.37 an hour (dependent on location) 

You’ll Be a Good Fit If You: 

  • Have 2+ years experience in Release of Information or medical records management - health information management education and/or credentials are a plus
  • Are tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software to track work and communicate with teammates and customers 
  • Are a team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences
  • Have great attention to detail and an eye for process improvement
  • Experience in mental/behavioral health and/or tech is a plus (but not required)

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. 

Note: Please upload your resume in PDF format 

Benefits

  • The chance to drive impact within the mental healthcare landscape from day one
  • Comprehensive health insurance plans, including dental and vision
  • Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
    • Flexible working hours and location (remote OR in-office, your choice!)
    • Flexible Time Off 
    • Company-wide winter break 
    • Mental health mornings (2 hours each week)
    • Team meditation
    • Wellness Stipend
    • In-office lunch and biweekly remote lunch on us! 
  • Continuous learning opportunities 
  • Competitive salary 
  • The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities 

#LI-REMOTE

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

As part of our recruitment process, we use a third-party AI tool (Covey) to assist in the initial screening of resumes and applications. This tool analyzes candidates' qualifications based on the information provided in the application to identify potential matches. Certain features may qualify the tool as an AEDT (automated employment decision tool) under New York City Local Law, and may be considered an AI tool under other applicable state and city laws. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. We began using Covey Scout for Inbound on January 11, 2025. The independent bias audit report covering our use of Covey here.

By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process.
We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact recruiting@growtherapy.com.If you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please contact recruiting@growtherapy.com. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.

 

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