Fraud Prevention Manager

We're so happy you're here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process!

About the role

We’re hiring a Fraud Prevention Manager to take ownership of fraud detection, prevention, and resolution across Grüns growing eCommerce business. This role will centralize fraud operations that currently span multiple teams bringing data, systems, and decision-making together under one accountable expert. 

This position is focused on eCommerce and digital retail fraud, not banking or financial services fraud. You’ll own chargeback and dispute management, oversee fraud tools and technology, analyze trends, and build scalable frameworks that protect both our business and our customers. You’ll collaborate closely with CX, Finance, and Legal to keep Grüns secure as we expand into new markets and channels..

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a bi-annual basis for amazing off-sites where we can connect IRL.

In this role, you will:

• Own fraud prevention end-to-end - detection, escalation, investigation, and resolution.
• Manage chargebacks, disputes, and fraudulent transaction reviews to reduce financial loss and improve processor win rates.
• Oversee fraud systems and tools (Chargeflow, NoFraud, etc.), ensuring detection accuracy while minimizing false positives.
• Partner with Legal and CX to identify and take down fraudulent websites and impersonation scams.
• Analyze fraud data and trends to identify risks, quantify impact, and present actionable insights to leadership.
• Develop scalable fraud prevention processes, documentation, and playbooks as Grüns grows into new markets.
• Collaborate cross-functionally to align fraud management with CX workflows and financial operations.

We're looking for someone who:

• Has 3+ years of experience in fraud prevention, risk analysis, or chargeback management within DTC eCommerce.
• Is fluent in tools and platforms like Shopify, Chargeflow, NoFraud, or similar fraud detection systems.
• Has strong analytical skills - advanced Excel proficiency and experience with data mining or Looker preferred.
• Understands CX workflows and can balance fraud prevention with customer empathy.
• Stays ahead of evolving fraud trends and loves solving complex problems with precision and creativity.
• Communicates clearly, brings structure to chaos, and collaborates cross-functionally with transparency.
• Is proactive, detail-oriented, and thrives in a high-growth, remote-first environment.

To Apply: Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you’ll hear plenty more about that if you join us.

At Grüns, we’re committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $100,000–$125,000, depending on experience.

Beyond base salary, we offer competitive equity packages and a comprehensive set of benefits designed to support the well-being, growth, and balance of our team.

A bit about us...

At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you.

Like you, we were disappointed. There’s an infinite number of “nutrition” companies, all focused on what’s best for them — not what’s best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We’ve seen it all.

So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious.

What we care about...

Autonomy: Only the best work at Grüns. We’re all confident, independent leaders. We are proactive. We find opportunities for improvement. Don’t ask; just do. When our actions impact other areas of the organization, we communicate with those functional leaders to ensure connectivity.

Growth: We love to take on new challenges, learn new things, and express interest in new functions. “I’ve never done this before” is not an excuse; it’s an opportunity.

Community: We care deeply about each other. We’re good humans and provide support wherever we can. We care, not just professionally but personally as well.

Compensation & Perks:

For every role, we aim to have highly competitive compensation and opportunity for impact and career growth.

Everyone at Grüns works hard, but we believe in wellness and balance too. We have super strong benefits coverage -- for you and your family, generous PTO, free Grüns subscriptions, and a few more perks centered around health and well-being that we can't wait to tell you about!