Telehealth Program Manager

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Title: Telehealth Program Manager

Reports to: Senior Director, Telehealth

Location: Remote, PST Only

FLSA Status: Full-Time, Exempt

*Must hold an active license (LICSW, LCSW, LMHC, LPC) in CA, WA, CO, MA, or NC with at least 3 years post-independent practice and be willing/able to obtain additional state licenses as needed.  

Role Summary:

The Telehealth Program Manager leads Guidelight Health’s multi-state virtual programming with vision, operational excellence, and a focus on delivering an exceptional client experience. This role ensures high-quality care, compliance with all regulations, and effective business performance across virtual Intensive Outpatient (IOP) and Partial Hospitalization Programs (PHP).  This individual serves as the central driver of program success: overseeing operations, guiding staff performance, maintaining compliance standards, and fostering a collaborative, mission-driven team culture. They will work closely with cross-state clinical, operational, and administrative leaders to ensure seamless care delivery, efficient use of resources, and consistent application of the “Guidelight standard” of care.  

Role Responsibilities:

• Leadership & Program Oversight 

  • Support the growth and execution of multi-state virtual IOP and PHP programs. 

  • Ensure care delivery aligns with Guidelight’s clinical standards and patient-first mission. 

  • Oversee day-to-day operations across time zones, balancing clinical, operational, and administrative priorities and requirements. 

  • Build and sustain a strong virtual team culture that emphasizes accountability, inclusivity, and collaboration.  

• Clinical Supervision 

  • Provide oversight and clinical supervision for all virtual program clinicians, ensuring adherence to Guidelight standards, treatment protocols, and best practices. 

  • Support ongoing professional development, competency assessments, and performance evaluations for virtual clinical staff. 

  • Serve as the escalation point for complex clinical cases and program-level clinical decision-making.  

• Compliance & Quality Assurance

  • Ensure programs comply with federal, state, and payer requirements for virtual behavioral health delivery. 

  • Monitor program performance metrics (utilization, retention, client satisfaction, clinical outcomes).

  • Support preparation for audits, accreditation (e.g., CARF), and quality improvement initiatives. 

  • Partner with compliance partners to maintain documentation, licensure, and HIPAA standards.  

   

   

   

• Financial & Operational Management 

  • Partner with leadership to establish and achieve census and program growth targets. 

  • Support the optimization of workflows and systems for scheduling, intake, and client support in a virtual environment. 

  • Collaborate with outreach and business development teams to drive referral volume.  

• Staff Leadership & Development

  • Recruit, train, and support virtual program staff (clinical, operational, administrative). 

  • Ensure onboarding and training practices equip staff for virtual-first service delivery. 

  • Foster cross-functional collaboration between the virtual department and support teams.  

• Client & Community Engagement 

  • Ensure clients and families experience a consistent, supportive, and accessible entry into care. 

  • Serve as a visible representative of Guidelight Health for clients, referral partners, and regulatory stakeholders. 

  • Promote client voice and cultural inclusivity in program design and delivery.  

Required Qualifications:

• Master’s degree in counseling, Social Work, Marriage & Family Therapy, or related field.  

• Must reside in and be willing to work Pacific Standard Time (PST).   

• Must hold an active license (LICSW, LCSW, LMHC, LPC) in CO with at least 3 years post-independent practice and be willing/able to obtain additional state licenses as needed.  

• A minimum of 2 years of experience in clinical virtual care management or program leadership.  

• Proven track record in visionary leadership, strategic planning, and adept team management.   

• Demonstrated ability to lead distributed teams in a fast-paced healthcare environment.  

• Proficiency with virtual care platforms, EMR/CRM systems, and Microsoft Office.  

• Strong communication skills with ability to represent Guidelight to internal and external stakeholders.  

• Commitment to diversity, equity, and inclusion with cultural competency in leadership.  

Preferred Qualifications:

• Experience in multi-site or multi-state healthcare program leadership.  

• Higher level-of-care clinical experience (IOP, PHP, residential, inpatient) preferred.