Associate Vice President, Client Success

San Francisco, California, United States

Overview: 

Guidepoint’s Business Development teams are passionate about expanding our reach with both new and existing clients. We support all of Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.

Guidepoint is seeking qualified candidates for an Account Manager/Client Success Manager.  This person will report directly to the Head of US Client Growth as they promote our subscription-based research service to various business units within existing clients (Pharmaceutical, Biotech, Technology, Chemicals, etc.), to grow overall usage and to upsell.

This is a hybrid position out of our San Francsico office. 

What You’ll Do: 

  • Develop a working knowledge of industry coverage and the competitive landscape
  • Partner with management to increase user base at client firms. Monitor client usage to proactively promote Guidepoint subscriptions
  • Conduct outbound prospecting to generate leads within existing clients. Follow up on warm leads
  • Meet designated growth targets using a strategic and thoughtful process designed to partner with clients and add value to their process
  • Onboard new users effectively
  • Work closely with the client service team to collect feedback on open projects as well as advisors we have sent clients for review

What You Have: 

  • 2+ years of experience in sales, business development, business consulting, and/or account management experience.
  • Bachelor’s degree from a four-year university.
  • Broad base knowledge of the sales process from lead generation to relationship management.
  • Excellent communicator is capable of handling high-profile Corporate clients.
  • Demonstrated ability to work in a team atmosphere.
  • A desire to work in a fast-paced entrepreneurial environment.
  • Initiative and ability to handle increasing responsibility over time.
  • Strong relationship management skills with stakeholders of varying seniority levels.
  • Proficiency with Salesforce, Salesloft or LinkedIn Sales Navigator a plus

What We Offer: 

The annual base salary for this position is $75,000. Additionally, this position is eligible for a yearly bonus of up to $15,000 based on performance. 

You will also be eligible for the following benefits:

  • 15 PTO days, 10 legal holidays, and sick days
  • Comprehensive medical, dental, and vision plans
  • Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
  • Commuter benefits and a corporate gym rate
  • Development opportunities through the LinkedIn Learning platform
  • Free snacks and beverages in the office
  • Friday happy hour and “Summer Fridays”
  • Year-round corporate athletic league
  • Casual work environment, team building, and other social events

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.5 million experts and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

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Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.

Compensation

$75,000 - $75,000 USD

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