Account Manager アカウントマネージャー

GumGum is a contextual-first, global digital advertising platform that uses advanced AI  technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data. 

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com/careers

The Account Manager is a critical role within the Customer Success and Operations department that works directly with our advertising agency partners to execute on campaigns to meet client targets. The role supports our sales team to ensure that all aspects of the campaign cycle are performing to client expectations while updating, educating and building relationships with our agency partners.

The Account Manager facilitates the management of all aspects of the campaign life cycle, working closely with our Sales, Creative Services and Operations teams to ensure the successful delivery of advertising campaigns, while providing GumGum clients with industry-leading customer service. Depending on business needs, the role may also include a hybrid focus on ad operations.

アカウントマネージャーはカスタマーサクセス・オペレーション部門の重要な役割で、広告代理店パートナーと直接連携し、クライアントの目標達成に向けたキャンペーンを実行します。広告代理店パートナーに最新情報を提供し、関係を築きながら、キャンペーンサイクルのあらゆる側面がクライアントの期待通りに実行されるよう、営業チームをサポートします。

アカウントマネージャーは、キャンペーンライフサイクルの全側面を管理し、営業、クリエイティブサービス、オペレーションチームと密接に連携して、広告キャンペーンを確実に成功させるとともに、ガムガムのクライアントに業界トップクラスのカスタマーサービスを提供します。

ビジネスニーズに応じて、アドオペレーションに関連する業務も一部担う可能性があります。

What You'll Achieve

• Campaign Success & Client Satisfaction
  • Implement and execute sold advertising campaigns across GumGum’s proprietary platform, within the required SLA.
  • Dedicated to providing exceptional customer experiences for our clients.
  • Cultivate relationships with our agency contacts, to directly manage the advertising campaign and optimise performance.
  • Coordinate with clients and internal teams to ensure campaigns are set up for success and run smoothly.
  • Provide IOs and campaign screenshots as necessary.
  • Update and maintain internal systems such as Salesforce and Jira.
  • Regularly share relevant reporting, both internally and externally, illustrating campaign performance, insights and recommendations.
  • Discover upweight opportunities among existing campaigns, driving incremental revenue whenever possible.
  • Develop an understanding of key strategic client accounts and build on these relationships.
• Partner with Sales to support new business development 
  • Collaborate with the Sales team to formulate successful media plans and campaign strategies.
  • Brainstorm and support the sales team in managing and executing strategic sales opportunities.

職務内容

• 独自プラットフォームで広告キャンペーンを実施・運用
• クライアントに卓越した顧客体験を提供
• 広告代理店と関係を築き、キャンペーンを直接管理・最適化
• キャンペーン成功に向けたクライアントおよび社内関係者との密な連携
• Salesforce・Jira等の社内ツールを更新・管理
• パフォーマンスやインサイトに関するレポートを定期共有
• ステークホルダーへ継続的なフィードバックを提供
• 既存キャンペーンでのアップセル機会を発見・推進
• 営業チームとともに、戦略的なセールス機会の立案・実行を支援
• メディアプランやキャンペーン戦略の策定をサポート
•  主要クライアントとの関係構築と戦略的提案活動に貢献

Skills You'll Bring

• Bachelor's degree in a related field, such as Advertising, Marketing, Business, or a relevant discipline.
• Experience in the digital media field, preferably in online verticals - Account Management, Ad Operations, Media Planning and/or Customer Service.
• Knowledge of the Ad Tech industry and digital advertising trends a plus.
• Microsoft Office: PowerPoint, Excel and Word skills or GSuite: Slides, Sheets, Docs.
• Familiarity with Doubleclick, Sizmek, MOAT, Integral Ad Science, DoubleVerify, Salesforce, and JIRA.
• Familiarity with programmatic advertising concepts, terminology, and best practices.
• Native-level written and verbal communication skills in Japanese. Written and verbal communication skills in English a plus, but not required.

求めるスキル

• デジタルメディア分野の経験（アカウント管理、広告運用、メディアプランニング、カスタマーサービスなど）
• アドテク業界やデジタル広告に関する知識
• Microsoft Office（PowerPoint、Excel、Word）または Google Workspace（Slides、Sheets、Docs）のスキル
• Doubleclick、Sizmek、MOAT、IAS、DoubleVerify、Salesforce、JIRAなどのツール使用経験（歓迎）
• プログラマティック広告の基礎知識
• ネイティブレベルの日本語（読み書き・会話力）
• ビジネス英語（必須ではありません）

What We Offer

• Learn about our benefits & perks package at gumgum.com/benefits. If you'd like additional information, your recruiter can share more specifics during the hiring process!

福利厚生について

• 弊社の福利厚生パッケージについては、gumgum.com/benefitsからご確認いただけます。更に詳しい情報が必要な場合は、採用担当者が選考プロセス中に詳細をご案内いたします。

Awards

• Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards
• 2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9
• Ad Exchanger Programmatic Power Player 2022 and 2021
• CTO  Hero Award of OTT.X 2023
• Digiday Media Awards Europe finalist 2022 and 2021
• Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers
• Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category
• The Drum Award Digital Advertising: Game-changing Technology for Domino's case study

GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO

Learn more about our DEIB programming at gumgum.com/deib

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