Insights & Operations Partner (Chief of Staff), Symmetry

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

Symmetry, a dynamic “mini-startup” within Gusto, is seeking a strategy and operations leader to partner directly with the Head of Symmetry. We’re on a mission to power innovation in people tech by solving complex payroll compliance challenges through modern technology, deep customer empathy, and a relentless desire to innovate.  

As a critical member of Symmetry's leadership, you'll drive strategic initiatives, ensure operational excellence, and translate business insights into actionable strategies, directly influencing critical decisions to scale our business and shape its growth trajectory. You will be a part of a broader world-class Insights and Operations team at Gusto, balancing strategy, operations, and special projects. If you are a builder and a strategic problem-solver who thrives on driving impactful change and optimizing operations in a high-growth environment, we would love to hear from you!

Here’s what you’ll do day-to-day:

• Strategic Planning & Execution: Develop and implement strategic initiatives aligned with Symmetry's growth objectives, including market analysis, competitive intelligence, and long-range planning.
• Operational Excellence & Scalability: Design and implement scalable operational processes, optimize workflows, and drive continuous improvement to enhance efficiency and productivity.
• Cross-Functional Leadership & Program Management: Lead complex, cross-functional projects, ensuring alignment and driving execution across product, engineering, marketing, and sales teams.
• Stakeholder Management: Build strong relationships with internal and external stakeholders, communicate effectively, and influence decision-making at all levels.
• Data-Driven Decision-Making & Reporting: Analyze business metrics, KPIs, and project outcomes to provide data-driven insights and recommendations.

Here’s what we're looking for:

• 7-10 years of experience in strategy & operations, business operations (BizOps), management consulting, or program management, ideally within a high-growth technology or SaaS environment
• Business Analysis & Strategic Problem Solving: Strong analytical and first-principles thinking, with the ability to create structure from ambiguity and drive informed, data-driven decisions.
• Strategic Planning & Cross-Functional Execution: Proven ability to drive significant results through cross-functional initiatives, including experience in annual planning, OKR development, and ensuring seamless execution with clear communication.
• Operational Excellence & Scalability: Proven ability to execute complex strategic initiatives across functions and drive scalable operational improvements
• Change Management & Business Building: A self-starter with a passion for building from the ground up, coupled with strong change management skills to drive organizational transformation and process improvement.
• Stakeholder Management & Executive Communication: Ability to build strong relationships, communicate effectively and persuasively across all levels, foster collaborative environments, and influence outcomes through compelling communication.
• Experience with API-first companies and/or products is a plus

Our cash compensation amount for this role is between $155,000 - $193,000/year in Scottsdale & Phoenix, AZ. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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