Salesforce Business Systems Analyst

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

We’re looking for a talented and motivated Salesforce Business Systems Analyst with 5+ years of experience. This candidate should be comfortable always asking “why” and challenging the status quo here at Gusto. The ideal candidate for this role is highly organized, an expert at translating functional requirements into technical solutions, and passionate about problem-solving and building for the future. 

The Salesforce Business Systems Analyst will join our Unified Service Platform BSA team and partner closely with Gusto’s functional leadership teams to continue scaling Gusto’s Salesforce instance and internal tools. This individual will ensure our business partner’s requirements are translated into technical requirements. The ideal candidate will analyze data to help Gusto determine how best we can continue to scale our Service Platform and Salesforce instance in the future to improve our customer experience with our Gusto Team.

Here’s what you’ll do day-to-day:

• Be a technology strategist, partnering with stakeholders and taking ownership of the roadmap and products they use to reduce inefficiencies and support Gusto as we scale.
• Ensure effective requirements elicitation, configuration, administration, development, and application support for our Salesforce and Service platform to drive system improvements.
• Manage projects and partner closely with members of the cross-functional teams to roll out new systems or reduce inefficiencies in our current processes.
• Own the communication of platform changes, progress, and status updates to end users and stakeholders, ensuring transparency and alignment throughout the implementation.
• Build and maintain effective Gustie experiences using Salesforce Service and Sales Clouds.
• Partner with Salesforce developers and platform engineers to assess the necessity of custom code solutions and ensure seamless integration and implementation within the Salesforce platform.
• Provide technical support by validating reported issues, managing severity levels, creating and prioritizing backlog bug stories, ensuring they are assigned appropriately.

Here’s what we're looking for:

• 5+ years of experience as a business analyst supporting CX and Revenue organizations. 
• 5+ years of experience with strategic ownership of a Salesforce platform including vision, roadmap, and work prioritization.
• Comprehensive Salesforce product knowledge and hands-on administration experience with Sales and Service Cloud.
• Experience designing and supporting large-scale, technically complex solutions on Salesforce.
• Salesforce Certified Advanced Administrator and Salesforce Certified Business Analyst.
• Strong configuration knowledge with a desire to implement best practice solutions.
• Strong communication skills and experience collaborating across many different operating teams.
• Ability to collaborate closely with Salesforce developers to translate business requirements into effective technical solutions.

Learn more about the team:

• Our Engineering Culture and Values
• How We Built a Service-Driven Team
• Our Diversity Goals and Efforts

Our cash compensation amount for this role is targeted at $129,000-144,000 in Denver & most remote locations, and $156,000-175,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience, level, and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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