IT Geek

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

As a member of our IT Geeks team in our Scottsdale office, you’ll keep Gusto employees productive and secure by providing world class technology support.

Here’s what you’ll do day-to-day:

• Install, upgrade, and support all company laptops, printers, and other end-user tech in a mixed Windows/Apple environment.
• Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email.
• Provide in-person IT support at our Scottsdale AZ location.
• Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices.
• Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations.
• Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings.
• Onboard and train new employees on IT applications and security practices.
• Set up, track, and manage all assigned issues in Jira Service Desk.
• Administer cloud services such as G Suite, Slack, Okta, Duo Security, Jira, Office365, and others.
• Manage and troubleshoot the VOIP telephone system.
• Maintain a well-organized inventory and storage system for all IT hardware and software assets.
• Ensure all client machines meet security protocol standards.
• Respond to and resolve user-reported issues in a timely and efficient manner.
• Troubleshoot and resolve basic networking and connectivity issues.
• Monitor and engage with a dedicated communication channel for escalated IT issues, coordinating with other "Geeks" for advanced troubleshooting and resolution.
• Contribute to the creation and maintenance of IT documentation and knowledge base articles.
• Stay up-to-date with the latest technology trends and best practices to provide excellent service.

Here’s what we're looking for:

• Technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better
• Passion for automation and desire to make processes and workflows highly efficient
• Outstanding people and communication skills
• Love to solve problems and get at the root of issues
• Upbeat and positive, motivated by making someone else’s day smoother
• Super detail oriented and highly organized. It bothers you when things are not lined up properly or documentation doesn’t exist
• Incredibly reliable and follow through on what you promise
• Proactively handle anticipated issues before they arise
• Desire to provide world class customer support
• 3-5 years of IT Support experience

Bonus Points:

• G-Suite Administration experience
• Simple MDM Experience
• Familiarity with AV for a company wide meeting
• Atlassian (JIRA/Confluence) experience
• Experience with documentation of repeatable processes

Our cash compensation range for this role is $35/hr to $44/hr in Phoenix. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.