Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 

*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 

THE OPPORTUNITY

We are hiring a Channel Partners Setup & Operations Manager to our Channel Partners team in São Paulo, Brazil! 

This role is part of the Channel Partner Strategy and Process team, which is responsible for the Client Success process and strategy for our clients and partners. The team focuses on optimizing processes that have a significant impact on the experience of channel partners, delivering solutions tailored to each market's needs, and enabling the scalability of our business. As a Setup & Operations Manager, you will be expected to manage account setups, propose and implement solutions based on data trends, and oversee multiple projects and initiatives of varying complexity. You will ensure their successful planning, execution, and completion. The position requires close collaboration with the sales team, client success, and other key departments to foster relationships with stakeholders at all levels, strengthening partnerships that contribute to the overall success of the Channel Partners area.

YOUR IMPACT

• Engage and connect strong relationships with multi-level stakeholders to collaborate with cross-functional teams, both at Wellhub and at the channel partners, ensuring they receive the necessary support and resources.
  
• Facilitate the channel partners' operations, including, but not limited to, account setup and updates, onboarding, engagement, and contract renewal processes, by leading a high-performance team towards efficiency and high-impact deliveries.
  
• Monitor, track and communicate key performance metrics and process progress, identifying operations bottlenecks, risks and opportunities, and considering courses of action for different scenarios.
  
• Facilitate regular Strategy and Ops meetings, ensuring effective communication and collaboration among team members through active listening, open dialogue, and structured communication.
  
• Monitor and ensure the contracts baselines are managed proactively and efficiently, minimizing churn risks and increasing renewal rates.
  
• Contribute to continuous improvement initiatives by identifying, designing, and implementing innovative solutions that transform and continuously help to improve our company.
  
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Previous experience in strategic operations, setup teams, or partners management, especially within sales teams and/or tech companies, consulting firms or comparable experience;
• Advanced/Fluent in English, as you will be working with international stakeholders across all regions;
• Able to credibly and compellingly present and debate recommendations with senior leadership/stakeholders;
• Equipped with strong problem-solving and analytics skills, capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations;
• Fosters relationships through rapport building and is a trusted resource from lower-level to executive stakeholders.
• An individual with strong organizational and multitasking abilities who is able to lead complex projects.
• Willingness to learn and challenge yourself, working effectively in a fast-paced, dynamic environment.
• A team player who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles;

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in strategic operations, setup teams, or partners management and advanced English are mandatory requirements. 

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs!

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. 

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. 

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Job Applicant Privacy Notice. 

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