Lead Human Resources Coordinator

Position Overview

The Lead Human Resources Coordinator provides administrative and operational support across all areas of Human Resources, partnering across the organization to support HR programs and initiatives. This role assists the HR team with recruitment coordination, onboarding and offboarding coordination, HRIS data entry, benefits support, employee wellness, policy administration, performance management, and other HR-related programs, with a strong focus on recruitment and talent acquisition to help achieve organizational staffing objectives.

They are responsible for managing day-to-day HR activities, maintaining accurate documentation, and supporting the employee life cycle with a high degree of confidentiality and professionalism. In this role, the Lead Human Resources Coordinator helps advance HR initiatives and reinforces HAI Group’s culture across the organization. Additional responsibilities may include supporting projects and requests assigned by the Human Resources management team.

Essential Functions

Recruiting & Talent Acquisition Support

• Process recruiting tickets and requisitions and route them to appropriate signers
• Post job openings, monitor applicant flow, maintain applicant tracking, and manage requisition, offer, and disposition templates within the Applicant Tracking System.
• Schedule candidate screenings and interviews and coordinate calendars for hiring managers, interview teams, candidates, and HR
• Provide support to the recruiter through notetaking, meeting coordination, Applicant Tracking System maintenance, and other recruiting assistance as needed
• Process employment verifications and ensure background checks are completed, verified, and documented
• Assist in preparing candidate offer packages
• Conduct candidate sourcing using LinkedIn and other platforms to build talent pipelines
• Partner with Talent Management and Marketing teams to market current and future opportunities on LinkedIn and other platforms
• Support our job description database, ensuring accuracy, version control, backup, and that job descriptions remain current in content and formatting, with timely posting of approved job descriptions to SharePoint, HRIS, and talent-related systems

HR Operations & Program Support

• Support onboarding activities, including preparing new hire paperwork, coordinating orientation logistics, and facilitating IT and office setups.
• Coordinate exit interview scheduling, documentation, and administration of exit surveys.
• Assist with performance review processes and administration of the Lattice system, including 90-day, mid-year, and annual reviews, ensuring records remain current and version control is maintained.
• Support administration, scheduling, and coordination for Annual Open Enrollment, Wellness programs, Retirement and 401k educational programs, and other HR-sponsored programs and initiatives.
• Work with HR Management to coordinate, and support department events and initiatives, including the holiday party, basket-raffle-type projects, team launches, and other HR-sponsored activities.
• Track wellness incentives: send periodic reminders, maintain tracking spreadsheets, and ensure required documentation is submitted.
• Provide newsletter communication support, including DEI-related entries and other HR content.
• Record, distribute, and follow up on action items from weekly HR team meetings.
• Review, organize, and archive content within Human Resources shared drives to ensure information is current, accurate, and appropriately retained in accordance with document retention guidelines.
• Ensure HR has up-to-date marketing and communication content for various programs.
• Support the HR team in addressing employee inquiries related to HR programs, policies, and processes, ensuring timely communication and follow-through.
• Track, maintain, and analyze HR data not readily reportable through ADP, including workforce movement (annual promotions and job grade changes), professional development participation, employee-held certifications and licensing, and exit interview themes and trends.
• Provide administrative support for the summer internship program and professional development workshop sessions, and support the internship fundraiser initiative in collaboration with HR.
• Assist with HR presentations, HR metrics reporting, EEO updates, and compliance-related reporting.
• Conduct file room audits and ensure personnel records are accurate, complete, and maintained in accordance with document retention guidelines and compliance requirements.

Job Requirements

• High School Diploma, required
• Associate’s and/or bachelor’s degree in HR, business administration, or a related field, preferred
• 4+ years of administrative support experience, including demonstrated knowledge of and experience working in human resources, required
• aPHR certification, preferred
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Knowledge, Skills, and Abilities

• Demonstrated integrity and ability to handle highly confidential and sensitive information
• Proficiency in HRIS systems and Microsoft Office Suite, required.
• Familiarity with LinkedIn Recruiter, Lattice, Greenhouse, or ADP preferred.
• Some understanding of HR technology: Databases, Reporting, Applicant Tracking System, HRIS, Performance, Compensation & Benefits
• Solid analytical and organizational skills with attention to detail and the ability to balance precision with a broader organizational perspective
• Customer-service orientation with strong interpersonal, written, and verbal communication skills
• Team‑oriented approach with the ability to work collaboratively across functions
• Sound judgment and professionalism in handling complex or sensitive matters
• Ability to manage multiple priorities and work effectively in a dynamic environment

Work Environment and Physical Demands

• Inside climate-controlled office building
• Prolonged sitting and using a PC
• <10% Travel
• Ability to lift 25lbs

Department Overview

The Human Resources team supports the organization and its employees with the full lifecycles of Human Resources needs. Workforce Planning, Recruitment, Onboarding, Compensation, Benefits, Wellness, Training & Development, Performance Management, Engagement, Retention, Succession Planning and Retirement. 

Company Overview

 HAI Group®[1],  is the nation’s leading property-casualty insurance company founded by and dedicated to affordable housing organizations. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. Besides insurance, we offer risk management services, online training, and consulting services used by more than 1,500 housing organizations nationwide. Headquartered in Cheshire, Connecticut, HAI Group® was recognized as a Top Workplace from 2020-2025.

Cultural Objective

HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers’ expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect and empathy. 

HAI Group Benefits and Perks

• Bonus program eligibility
• Annual merit program
• Outstanding 401(k) program and non-elective contribution
• Flexible work schedules
• Generous paid time off, paid volunteer days and paid holidays
• Medical, vision and dental Insurance 
• Company paid life, AD&D, short-term disability, and long-term disability coverage
• HSA, FSA and dependent care options
• On-Site wellness: Full gym and locker rooms, wellness initiatives, outdoor basketball and tennis court, picnic pavilion area
• Tuition reimbursement and loan repayment
• Professional development 
• Community outreach 

HAI Group is an Equal Opportunity Employer.

HARRG Inc., reserves the right to fill this position at a level above or below the level included in this posting.

No agency submissions please. Resumes submitted to any HAI Group employee without a current, signed, and valid contract in place with the HAI Group Recruiting team for this position will become the property of HAI Group and no agency fees will be paid.

[1] HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Risk Retention Group, Inc.; Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Innovative Housing Insurance Company Inc.; Housing Investment Group, Inc.; and Housing Insurance Services, Inc. (DBA Housing Insurance Agency Services, Inc. in NY and MI).