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IT Administrator

Remote

What we do:
Halcyon is the industry’s first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.

Who we are:
Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X-Force (now IBM), Halcyon is focused on building products and solutions for mid-market and enterprise customers.

As a remote-native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs.

The Role:

Halcyon’s goal is to deliver a revolutionary anti-ransomware solution that best protects our customers from ransomware.

Aligned with this goal, we are looking for an IT Administrator to provide advanced technical support and ensure the seamless operation of our IT infrastructure. This role requires hands-on expertise in managing devices, identity management, security solutions, and SaaS applications while responding to escalated technical issues.

An ideal candidate will have strong technical knowledge, excellent problem-solving skills, and the ability to communicate complex solutions effectively. As part of a collaborative team, they must be proactive, customer-focused, and adaptable to evolving IT challenges.

The goal is to empower our internal team by maintaining a secure, efficient, and well-supported IT environment, allowing them to focus on delivering our solutions to customers. This is a team effort requiring an all-hands-on-deck approach to ensure the best possible IT support and system reliability.

Responsibilities:

  • Provide advanced technical expertise as the escalation point for helpdesk requests, ensuring complex issues are resolved efficiently. This is a team effort, requiring an all-hands-on-deck approach.  

  • Manage employee onboarding and off-boarding, including device procurement and provisioning, retrieval, and secure data erasure, ensuring smooth transitions.

  • Oversee the configuration, security, and compliance of employee computing devices (Mac, Windows, Linux) globally, utilizing MDM solutions to ensure proper software deployment, patching, and access control.  

  • Administer SaaS applications, ensuring security, access control, and integration with enterprise systems.

  • Operate identity management systems, enforce security permissions, track software licenses, and maintain user access across cloud environments.

  • Maintain endpoint protection tools, monitor security threats, and enforce compliance policies across all corporate devices. 

  • Support and administer corporate collaboration tools ensuring optimal functionality. 

  • Develop automation for IT processes (onboarding, off-boarding, system management) using scripting and workflow automation tools to improve efficiency. 

Skills and Qualifications:

  • Minimum of 3 years' experience in user support or service desk operations, providing procedural and technical assistance as part of a collaborative team. 

  • Proven ability to quickly learn and master new technical skills or technologies, ensuring the team stays ahead of evolving IT needs. 

  • Strong problem analysis and troubleshooting skills, working alongside colleagues to resolve issues effectively. 

  • Excellent communication and collaboration skills, fostering teamwork and knowledge sharing. 

  • Ability to work independently while also embracing an all-hands-on-deck mentality to support team initiatives.

  • Experience managing MDM solutions at scale, particularly Jamf and Intune, ensuring smooth deployment and device management as a collective effort.

  • Strong general networking knowledge including DHCP, DNS, and TCP/IP, especially as they relate to troubleshooting.

Bonus Skills and Qualifications:

  • Experience with EDR and MDR solutions, actively monitoring, analyzing, and responding to security alerts as part of a team effort to protect the organization’s IT environment.

  • Experience with SASE solutions, ensuring secure network access and policy enforcement as part of a collaborative team effort.

  • Experience with AWS, especially managing user access roles and permissions through IAM Identity Center.

  • General IT certifications, including A+, Network+, Security+, Microsoft 365 Certified and AWS Certified.

 
Benefits: 

 Halcyon offers the following benefits to eligible employees:

  • Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.

  • 401k plan with a generous employer contribution.

  • Short and long-term disability coverage, basic life and AD&D insurance plans.

  • Medical and dependent care FSA options.

  • Flexible PTO policy.

  • Parental leave.

  • Generous equity offering.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

Base Salary Range: $110,000 - 140,000

In accordance with applicable state and federal laws, the range provided is Halcyon’s reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and equity in the Company.

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer.

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