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Senior Manager, Research & Intelligence

Remote, Canada; Remote, United States; UK - Remote

 

Harbor is seeking a Senior Manager, Research & Intelligence to lead delivery of high-quality legal, business, and competitive intelligence services for our clients. This role is responsible for overseeing research operations, managing team performance, and ensuring the delivery of accurate, timely, and actionable research outputs. The Senior Manager will also drive continuous improvement in research workflows, tools, and service delivery models, while supporting client engagements and internal strategic initiatives.

This is a remote position. Candidates must be able to work effectively in a distributed, global team environment.

 

Responsibilities:

  • Lead delivery of legal, business, and competitive intelligence research across client engagements
  • Provide oversight on complex research requests and ensure high-quality, accurate outputs
  • Manage and prioritize incoming research workflows, ensuring timely completion
  • Ongoing optimization of research processes, including intake, triage, execution, and delivery
  • Monitor service performance and identify opportunities for efficiency and improvement
  • Oversee staffing, utilization, and workload allocation across research teams
  • Lead, coach, and develop research and intelligence professionals
  • Support recruitment, onboarding, and training programs
  • Partner with internal teams to align research services with technology, tools, and knowledge systems
  • Contribute to the development of new services, capabilities, and client solutions

 

 

Qualifications:

  • Significant experience in legal, business, or competitive intelligence research within a law firm or professional services environment
  • Proven experience managing research teams and overseeing service delivery
  • Strong knowledge of legal and business research tools (e.g., Westlaw, Lexis, Bloomberg, and other intelligence platforms)
  • Experience managing multiple priorities and delivering under tight deadlines
  • Strong analytical, problem-solving, and communication skills
  • Demonstrated ability to improve processes and drive operational efficiency
  • Experience working in a client-facing or service delivery environment

 

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law. 

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