School Implementation Manager - Training

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role:

As a Hazel Health School Implementation Manager - Training, you are responsible for the successful end user training of the Hazel Health telehealth solution in all Hazel Schools. As part of the Implementation Team, you will work in close collaboration with the assigned District Implementation Manager, Lead School Implementation Manager and our Customer Ops, Customer Success, Marketing, Health, and Engineering teams to lead the school level rollout of Hazel services and training of end users. You will effectively deliver end user training via in-person and virtual modes, ensuring benchmarks are met on time and new customers are set up for success. You will also work to help streamline all parts of this process, and inform the improvement of client training and solution education.

Location: Remote

What You’ll Do:

• Delivers assigned training curricula aligned with organizational strategy and business needs to a wide audience of school leadership, administrators, educators, counselors, support staff, and parents/guardians
• Identifies, recommends, and implements enhancements to current training programs based on data, feedback and innovation
• Partner with district and school-level stakeholders to assess training readiness, engagement gaps, and support needs before, during, and after launch
• Conduct outreach and follow-up with school users to drive adoption, build trust, and ensure all staff feel confident using Hazel
• Proactively identify common barriers to engagement (e.g. confusion about referrals, consent, or login access) and respond with targeted support or resources
• Use data and school-level context to prioritize outreach and intervention, in partnership with internal teams
• Contribute to the development of scalable training materials (e.g. microlearnings, job aids, Pendo guides) and help test and evolve new training formats
• Maintain accurate records of training progress, contact attempts, and school readiness in Gainsight and other systems
• Collaborate with cross-functional teammates to advocate for school needs and share trends in engagement, feedback, and barriers

What Excites Us:

• Exceptional communication and interpersonal skills — able to build trust, speak to diverse audiences, and adapt messaging to meet partners where they are
• Strong facilitation skills, with comfort leading both virtual and in-person sessions for a range of school-based staff
• Confident relationship-builder and problem-solver, with a proactive approach to removing barriers and driving adoption
• Deep understanding of the K-12 ecosystem, including school workflows, staffing roles, and typical implementation hurdles
• Comfortable navigating ambiguity and shifting priorities while keeping goals and partner experience top of mind
• Self-reflective and committed to ongoing growth and improvement
• Strong organizational skills with the ability to manage multiple priorities, follow-up with dozens of school sites, and track progress across systems
• Self-reflective, adaptable, and open to feedback with a growth mindset

Minimum Requirements:

• Required past experience in public K-12 education as a student supports/services professional (ex: school counselor, school social worker, health services)
• Minimum of 2-3 years of experience working in an organizational development or professional learning/learning and development role in educational settings such as schools or educational organizations
• Interest or experience in interdisciplinary collaboration between education and healthcare sectors
• Proven track record for meeting or exceeding business objectives and goals
• Google Workspace, web video conferencing and Learning Management System proficiency
• Gainsight proficiency a plus
• Spanish speaking a plus, but not required
• Expected travel up to 50%

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total compensation for this role is market competitive, with a base salary range of $75,000 - $90,000, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.