Creative Operations Lead

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

As Headway’s Creative Operations Lead, you’ll play an integral role in owning and evolving Headway’s creative and production working model. Reporting to the Creative Director, you’ll be responsible for owning and optimizing the end-to-end creative operations, process, and production that help us acquire and convert tens of thousands of therapists as we build a new mental healthcare system. Our ideal candidate is someone who enjoys building from scratch, working with creatives, bringing people together, navigating complex problems, juggling everything at once, all in the service of building a new mental healthcare system.

• You will: 
• Own end-to-end creative operations and production building relationships between creative, cross-functional teams, and executive leadership. 
• Build, pitch, and manage creative and production budgets (Working closely with our marketing, finance, and data teams).
• Lead and manage company-wide brand projects from end-to-end, starting from a project charter and cross functional alignment to full-stack production.
• Maintain ongoing production for print, illustration, and simple photoshoots (freelance producer will manage larger seasonal photoshoots).
• Collaborate with marketing on roadmapping creative resources with a shared calendar. 
• Source, intake, and manage vendor relationships, matching the perfect vendor for each request.
• Streamline freelancer sourcing, contracting, and managing a talent roster.
• Collaborate with the talent team on creative sourcing, hiring, and onboarding. 
• Organize and manage our asset library and delivery system. 
• Build and maintain a strong culture within creative and cross-functional teams. 
• Keep the broader organization informed on what creative is working on, why it matters, and how to work together.
• Intake, triage, prioritize projects within asana.
• Drive creative meetings and cross-functional reviews.

• You’d be a great fit if:
  • You have 4 - 6+ years of Creative Operations experience, ideally coming from a producer background.
  • You’re detail-oriented and enjoy managing complex end-to-end processes.
  • You enjoy building new, cross-functional processes from scratch.
  • You have experience in high growth technology environments with a large amount of autonomy.
  • You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, roll up your sleeves, learn new skills, and drive towards solutions.
  • You are motivated by the opportunity to make an impact on one of our generation’s defining problems, accessible mental healthcare.

• Bonus points if you’ve:
  • You’ve worked in dtc or tech startups building the creative ops function from 0 - 1.
  • You can produce simple and small photoshoots.

Compensation and Benefits:

• Salary information is based on a single salary target per role:
• The starting salary for Creative Ops Lead is $155,000.

• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.