Senior Product Manager, Clinical Platform

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role:

We’re looking for a Senior Product Manager to drive our network quality and compliance.

As the Product Manager supporting our clinical platform, you'll be responsible for building and maintaining products and processes that support network quality and compliance without eroding the provider experience. You’ll collaborate with Clinical, Operations, Clinical, Payer, Engineering, Design, and Compliance teams to identify gaps and improve Headway clinical compliance while maintaining a great provider UX. You will be responsible for developing a strategy for quality and compliance and creating a multi-year roadmap in partnership with cross functional partners and leadership.

What you’ll do at Headway:

• Build and scale our tools and processes that our internal teams use to evaluate the compliance of our provider network.
• Iterate and improve product experiences with high compliance requirements (e.g., Medicare and Medicaid).
• Build the strategy for quality and compliance while balancing provider experience and business growth.
• Work closely with Design, Engineering, Data, Ops, Clinical and other cross-functional partners to learn quickly and ship quickly.
• Deeply understand and embody the voice of our providers in everything we build.

You’ll be great for this role if you:

• 1 -> 100+ product experience: You have 5+ years of experience improving, iterating, and scaling platform, risk, compliance, or trust products for internal users or platforms.
• Balancing compliance and UX: You’ve worked on projects or products that balance compliance or risk with end user experience and you can bring deep user empathy to platform projects and decisions.
• Data and results driven: You are a master at digging into data, prioritizing initiatives, defining clear goals, running toward them & bringing your team along the way.
• Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.

Compensation and Benefits:

• Salary information is based on a single salary target per role:
• The starting salary for Senior Product Manager, Clinical Platform is $200,000.

• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.