Back to jobs
New

Technical Project Manager

US-Remote

 

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.

The Technical Project Manager is highly detail oriented and organized; a motivated self-starter, with excellent communication and facilitation skills; can work effectively with a wide range of personalities; and is comfortable in a highly technical software development environment. The Technical Project Manager's role is to oversee the technical direction, coordination, implementation, execution, process control and completion of technical software projects, ensuring consistency with company strategy, commitments, and goals
 
ESSENTIAL DUTIES AND RESPONSIBILITES:
  • Assembles key players on the project team, including software engineers, QA analysts, and product owners, and nurtures internal working relationships across the enterprise which fosters the development of cross functional teamwork.
  • Facilitate the creation of the project charter and examine project related technical documentation for completeness and latest versions and ensure availability and distribution to all project team members. Ensure required document review and approvals according to company standards and processes.
  • Facilitate creation of work breakdown structures, including sprint planning, backlog grooming, and user story mapping; develop and update project schedules/plans with actual and forecasted deliverables and manage deviations from plan.
  • Identify Risks in projects, including technical debt and architectural challenges, and use proven PM techniques to assess and mitigate.
  • Attend and/or host management and project team meetings as required, such as daily stand-ups, sprint reviews, and retrospectives, keeping the project team informed and progressing.
  • Upon project completion or premature cessation, close all project documentation and archive actual appropriate records and achievements for estimating future similar projects.
 
 
KNOWLEDGE AND ABILITIES REQUIRED:
  • Knowledge of both theoretical and practical aspects of Project Management in a software development context.
  • Strong understanding of the full software development lifecycle (SDLC), from requirements gathering to deployment and maintenance.
  • Leadership: Demonstrates great interpersonal skills, teaching abilities, and a capacity to inspire and motivate; models openness and honesty; guides the team on practices, values and philosophy; be the team's culture leader; coaches the team to help them achieve excellence.
  • Time Management: Attends to a broader range of activities; uses time effectively and efficiently; concentrates on the more important priorities; demonstrates good judgment and pragmatic approach to working with and coaching team members to deliver software that optimizes activities across business and technical constraints.
  • Adaptability: Flexible and quickly adjusts to changing priorities, responsibilities, assignments, expectations, and processes; results-oriented and possesses high level. of initiative, with a creative perspective on problem solving.
  • Communication: Listens effectively; conveys information accurately and comprehensively; actively seeks feedback; excellent verbal/written communication and mentoring skills; excellent facilitation and conflict resolution skills, providing Scrum team(s) with feedback and tools to solve problems.
  • Approachability: Builds strong work relationships and easily adjusts to how individuals and cross-functional teams work.
  • Priority Setting: Quickly senses what will help or hinder accomplishing a goal; eliminates roadblocks and creates focus.
  • Customer Focus: Understands and drives the teams to meet the needs of customers, addressing the interests and concerns of all organization stakeholders.
 
EXPERIENCE DESIRED:
  • Typically, has at least two years of experience at Higher Logic. May have additional years of experience prior to joining Higher Logic.
  • BA/BS degree in a technical discipline such as Computer Science or Engineering, Project Management certification, or equivalent experience.
  • Comprehension of software development, including all phases of the software development lifecycle and how Agile/Scrum principles applies to software development.
  • Experience in servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and increasing transparency.
  • Demonstrates the ability to work under pressure while maintaining a flexible attitude.
  • Experience with using Agile Project Management tools such as Jira, Team Foundation Server (TFS) or equivalent.
OVERSIGHT RESPONSIBILITY:
·        Distribute schedules in various formats and details to suit different users or audiences.
·        Monitor actual project progress, including metrics like sprint velocity and burndown charts, compare progress to baseline and report progress against schedule.
·        Ensures timely activity, integration and productivity of technical support and administers efficient use of resources to meet requirements with clear identification of task completion.
·        Document, obtain approval, and track all changes in project parameters, including scope and technical requirements.
·        Produce detailed reports and notifications as appropriate and communicate project status to respective stakeholders and project sponsors.
·        Document the impacts on schedule of proposed changes and develop program solutions to minimize the impact and ensure alignment to time and scope.

Create a Job Alert

Interested in building your career at Higher Logic? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
I certify that I personally completed this application and affirm that the information provided and/or incorporated by reference on my application for employment with Higher Logic and all other information I provide during the screening/hiring process is true, accurate and complete and that I have withheld nothing that would affect my application unfavorably. I understand and agree that any false or misleading information, misrepresentations, or omissions may disqualify me from further consideration for employment and may result in dismissal if discovered at a later date. I understand that completion of my application does not assure me of a position with Higher Logic. I also understand that neither my application nor any other document constitutes a contract of employment for a specific term and that any employment relationship that may be established with be “at will” and may be terminated at any time, for any reason or for no reason, by me or Higher Logic. I also understand that no representative of Higher Logic has the authority to enter into an employment agreement, guarantee employment for a specified period, or modify any of the foregoing, other than the President, who would need to do so in a written document that expressly revises, modifies, deletes, or supersedes the policy of at-will employment. Any oral or written statements to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employee. *
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Higher Logic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.