AI Decisioning Operator

About Hightouch

Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.

We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further,  allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.

Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. 

What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About The Role

Are you skilled at breaking down complex technical concepts while also having the creative intuition to recommend high-value marketing campaigns? Hightouch is looking for our very first Technical Architect who will be in charge of helping customers successfully deploy new AI Decisioning marketing campaigns while helping them understand the impact it drives for their business.

A day in the life of an AI Decisioning Operator will look like:

• Working with some of the largest companies in the world in a client-facing role
• Scoping out use cases and selling the value of AI Decisioning in front of customer/prospective marketing, data, and data science teams
• Helping customer marketing teams set up creatives, campaigns, and outcomes within their marketing automation platform and Hightouch’s AI Decisioning product
• Helping identify where feature data is located, working with data teams as necessary or helping marketing team work with their data team
• Helping solution outcome data to be in a clean and usable state
• Helping guide customer to proper test set up
• Owning the continuous feedback cycle with the customer and keeping them up to date on campaign progress
• Presenting insights and milestones of AI Decisioning to the customer

What We're Looking For

• 5-10 years of experience deploying or consulting on lifecycle or growth marketing campaigns
• Enterprise selling experience
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition and humility
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy

Bonus If You Have

• Experience with Customer Data Platforms
• Experience selling Martech and/or Data Solutions

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. The salary range for this position is $170,000-$220,000 (80/20 split variable) USD per year.