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Senior Account Manager (Financial & Professional Services)

San Francisco, California, United States

About Highwire

Highwire is a strategic marketing communications agency at the intersection of innovation and industry. We partner with ambitious companies and established brands to navigate complexity, lead markets, and grow with purpose. With integrated expertise in strategic communications, creative, and insights, we cut through the noise to deliver bold ideas and measurable impact across B2B technology, healthcare, cybersecurity, energy and sustainability, professional and financial services, and more.

At Highwire, we believe that storytelling fuels transformation. And the most impactful stories represent all voices and perspectives. As a values-driven agency, we foster an inclusive environment where everyone—regardless of age, race/ethnicity, size, shape, gender identity, sexual orientation, religion and different abilities–can feel safe, celebrated and worthy.

We ensure every Highwire Walker has unique support to climb to success. Our commitment to diversity, inclusion and belonging is permanent and foundational to our business and culture. We aspire to change our industry and build a better future for all.

Our people-first culture is driven by four core values:

  • Team Empowerment
  • Growth Mindset
  • Inclusion Always
  • Fierce Distinction

We’re looking for individuals with big ideas, strong opinions, and the energy to bring them to life. If you thrive in an environment that values personal accountability, high standards, and boundless motivation, this is the opportunity for you. Be part of our award-winning culture and contribute to an exciting and growing business where you can make a real impact.

Highwire. Above all.

Position Overview

We’re looking for a visionary, creative leader with at least six years of experience in PR, marketing, or communications agencies, with a strong background in Financial & Professional Services clients. As a Senior Account Manager on our Financial & Professional Services Team, you will lead 4–5 account teams, overseeing everything from high-level client strategy to execution across media, influencers, and social channels.

Strong writing skills, in-depth knowledge of the financial and professional services sector, and proficiency in digital and social media are essential. We value forward-thinking, results-driven programs that create meaningful business impact. You’ll inspire and energize your teams, helping Highwire deliver exceptional results for Financial & Professional Services clients. Experience pitching and onboarding new clients within this sector is preferred.

What You’ll Do

      Client Service / Management

  • Serve as the day-to-day account lead for up to 5 Financial & Professional Services clients, ensuring exceptional client service and account management.
  • Direct teams of 5–10 members, from interns to VPs, managing workflow, priorities, and team development.
  • Provide strategic counsel aligned with each client’s business objectives and financial/professional services goals.
  • Build and maintain strong relationships with top-tier financial, business, and industry trade press.
  • Actively contribute to Financial & Professional Services practice groups, sharing industry insights and challenging junior staff to think strategically.
  • Oversee PR programs from kickoff to goal achievement, ensuring measurable impact.
  • Set ambitious, achievable client goals through creative campaigns and amplification techniques that tie directly to clients’ business objectives.
  • Develop and manage monthly/annual budgets and team priority allocations.
  • Ensure accurate client billing, recoup client expenses, and maintain account status.
    Participate in program execution as appropriate, including writing/editing, media relations, social media, digital communications, and crisis support.
  • Serve as an ambassador for the agency and our Financial & Professional Services practice.

      Agency Operations

  • Contribute to company growth through new business development, organic client expansion, and creation of client case studies within the Financial & Professional Services sector.
  • Attend networking events, seminars, and conferences relevant to financial services, professional services, and communications—including occasional out-of-hours events—to maintain professional development and build relationships.
  • Lead at least one agency-wide training annually and participate in trainings as needed.
  • Establish and maintain a focus area within agency support, such as digital strategy, social media, or sector-specific communications initiatives.

      Team Development

  • Manage up to 2 direct reports, set goals, conduct quarterly check-ins, and deliver annual reviews.
  • Act as a coach across account teams by teaching, providing guidance, recognizing achievements, delegating effectively, and mapping work to strategy and client goals.
  • Maintain a respectful, enthusiastic, and professional attitude toward coworkers, clients, and external partners.
  • Lead by example and ensure teammates have clarity on roles, responsibilities, and Financial & Professional Services objectives.

      Primary Responsibilities

  • Deliver high-level account management and strategic counsel specifically for Financial & Professional Services clients.
  • Execute programs as needed, supporting writing, media relations, social, digital, and crisis efforts.
  • Mentor and develop team members, ensuring alignment with agency standards and client objectives.
  • Support agency growth through client development, business opportunities, and thought leadership in the Financial & Professional Services sector.

What You Bring

  • Minimum of six years of experience in PR, marketing, or communications agencies, with at least one year as an Account Manager.
  • Prior experience managing Financial & Professional Services clients in an agency setting.
  • Organized, self-motivated, and entrepreneurial mindset.
  • Established media relationships and proven experience pitching feature placements for financial and professional services clients.
  • Strong experience developing PR plans and campaigns for Financial & Professional Services clients.
  • Solid understanding of staffing budgets and ability to make staffing recommendations.
  • Ability to prioritize responsibilities based on impact, timelines, workflow, and client goals.
  • Commitment to self-improvement and proactive in suggesting solutions.
  • Exceptional communication and leadership skills, with a track record of inspiring teams and delivering results in the Financial & Professional Services sector.

 

The salary range for this position is $90,000 to $125,000, with the final offer based on a combination of factors, including education, relevant experience, skills, prior training, internal equity, and local geographic market data. This role also includes a competitive benefits package with medical, dental, and vision coverage, 401(k) matching, generous paid time off, and additional perks designed to support your overall well-being and growth. #LI-Hybrid

Location & Work Environment

Highwire offers both remote and hybrid work options, depending on where you live.

Hybrid: Candidates located within commuting distance of our New York, NY or San Francisco, CA offices follow a hybrid schedule, with two in-office days per week.

Remote: We hire for fully remote roles in the following states: California, Colorado, Connecticut, Florida, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington, Washington, D.C.

Please note: We are only able to consider candidates who reside in one of the locations listed above at the time of hire.

Highwire Perks & Benefits

Our people-first culture is reflected in the meaningful benefits, flexibility, and support we offer:

  • Competitive salary with merit-based opportunities for growth
  • Flexible hybrid work model tailored to your schedule and lifestyle
  • Generous vacation policy, including extended summer and winter breaks
  • Early log-off on Fridays through our Empower Hours program
  • 401(k) plan with employer matching
  • Comprehensive medical, dental, and vision coverage, plus FSA options
  • Paid parental leave
  • Commuter benefits
  • Home office equipment stipend
  • Annual Growth Mindset Stipend for books, events, or learning experiences
  • Monthly technology reimbursement
  • Wellness benefit program for mental and physical health
  • Donation matching program
  • Mentorship and ongoing professional development opportunities
  • Monthly recognition and team celebrations
  • Employee referral and new business referral bonuses
  • Quarterly Highwire events and team gatherings
  • Dog-friendly office environment
  • A supportive, inclusive, and collaborative workplace where you can grow and do your best work

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