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Client Success Specialist, Mid-Market

Charlotte, NC

About the Role

Home Solutions was incubated in 2017 with the aspiration of making home ownership easier and has achieved tremendous growth since then. Today it has  several hundred million in revenue and strong margins, with ambitious growth plans for industry leadership ahead. We  leverage our category expertise to connect homeowners with service providers, producing trustworthy content and cutting-edge tools for homeowners and providing unmatched audiences of qualified homeowners to our service partners.

As part of our expansion in the mid-market, we are seeking a Client Success Specialist to manage and grow relationships with our home service provider partners. You will work closely with the Sales Executive and Business Development Representative, as well as our Monetization team,  to ensure client satisfaction, nurture ongoing partnerships, and drive revenue growth by helping our partners succeed on our platform.

Your Day-to-Day

  • Serve as the main point of contact for home service provider partners, helping them grow their businesses, ensuring they have a positive experience, and working to help them fully leveraging Home Solutions' offerings.
  • Build and maintain strong, long-term relationships with partners, ensuring their business objectives align with the solutions provided by Home Solutions.
  • Monitor partner performance metrics and KPIs, offering actionable insights and recommendations to improve results.
  • Collaborate with cross-functional teams, including sales, monetization, and partnerships, to resolve partner issues and enhance the overall experience.
  • Ensure seamless onboarding for new partners by guiding them through platform setup and helping them understand best practices for success.
  • Conduct regular check-ins, identifying opportunities for upsell and cross-sell within the partnership.
  • Manage contract renewals and negotiations to ensure continued growth and collaboration with existing partners.
  • Stay up-to-date with market trends and competitor offerings to provide clients with cutting-edge solutions and insights.

About You

  • Bachelor’s degree in Business, Marketing, or a related field.
  • 2+ years of experience in account management, customer success, or a similar role; experience in the home services industry or performance marketing is a plus.
  • Proven ability to manage client relationships and drive customer satisfaction and retention.
  • Strong organizational and multitasking skills with a high attention to detail.
  • Excellent communication and negotiation skills, with the ability to effectively convey complex ideas to clients.
  • A proactive, problem-solving mindset with the ability to handle client inquiries and concerns efficiently.
  • An ownership mentality where you know your business, collaborate effectively and support the
  • delivery of partner and/or category objectives
  • Comfortable in a fast-paced, dynamic environment, and able to manage multiple accounts simultaneously.
  • Alignment with our core values: Grow Without Limits, Get After It, Act With Focus, and Build The Team.

About Us

Launched Fall 2017, Home Solutions targets the rapidly digitizing home services vertical and  matches homeowners with the right service provider to meet their needs. Through our websites, Home Solutions has a proprietary audience of 47M+ homeowners and prime real estate in search engines. We are on a mission to make homeownership easier by creating high quality content that pairs consumers with providers in a range of related categories. 

Home Solutions was incubated within Three Ships, a growth equity firm that launches and invests in digital companies, builds great leadership teams, and helps them rapidly scale. The Three Ships portfolio currently includes several businesses - Home Solutions, Pillar 4, Stacksphere , and 3S UK - and over 50+ websites that help consumers navigate the overwhelming choices through online marketplaces and the most informative content online.  Headquartered in Raleigh with offices in Charlotte and London, we are always looking to find the right people to help us continue to grow this business and place a high value on teammates with a growth mindset and a “get after it” mentality.  

Why You Should Join Us

  • Results: Home Solutions is the fastest-growing marketplace company in the home services category.
  • Opportunity: Home services is a $600 billion market that largely still operates like it’s 1999.  Home Solutions is shaping the industry’s digital transformation and creating modern experiences to better serve consumers and service providers.  
  • Ownership & Impact: We seek talented people with the desire to own and run parts of the business that drive company performance. Leadership is fully aligned and incentivized around our growth-focused mission. 
  • Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
  • Career Growth: There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
  • Stability: We are privately owned, have no debt, and have significant cash to invest – we’re “rock-solid” financially and looking for a leader who excels at capital allocation.
  • Fun: The team has a high bar for excellence, but also a real interest in each other and making work fun.

The Package

Base salary and performance-based bonus commensurate with experience, in addition to a meaningful equity package. As a full-time employee of Home Solutions, you’ll also have access to competitive benefits, including flexible time off,  health/dental/vision, and 401k match.

EEOC Statement

All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.

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