Lock Desk Analyst (India)

About Homeward

Homeward takes the “what ifs” out of homebuying by creating financial products that give buyers and sellers certainty and convenience. We’re a fast-paced, remote-first real estate startup that partners with real estate agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move, regardless of the market.

Founder and CEO Tim Heyl, owner of one of the fastest-growing agent teams in the country, started Homeward in 2018 to fix the antiquated and broken real estate process. Today, we offer bundled cash offers, mortgage, and title services in 13 states, enabling buyers and sellers to move with certainty and convenience.

We’re a fully remote company with a diverse team spread across several countries - Grounded in three core values: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them.

 

About Homeward

Buying a home should be an exciting milestone. But all too often, it’s stressful, especially in a competitive market or when you’re buying and selling at the same time. So we’re redesigning the homebuying experience. We’re a fast-paced real estate startup that empowers agents to help homebuyers buy with cash. We buy homes on behalf of our partners’ clients with our cash, then the client buys the home back from us.

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer two services — Buy with cash and Buy before you sell —  in Texas, Colorado, and Georgia.

We’re backed by over $300M and top-tier venture investors, including Norwest, Breyer Capital and Blackstone Alternative Asset Management. Our leadership team includes experts from the real estate, mortgage, and technology industries.

About the opportunity

The Homeward Mortgage Team is responsible for conducting the financial review and approval of every customer that works with Homeward. We’re focused on bringing financial innovations to life and delivering a seamlessly integrated mortgage experience. We are the newest team at Homeward and are looking for subject matter experts and business people with an entrepreneur's mindset and ability to get stuff done.

As part of the team, you’ll be ensuring that Homeward’s customers move quickly and efficiently through the mortgage transaction ensuring all important dates are met. Your role is to deliver a seamless approval and closing experience to every Homeward customer. This position will challenge your ability to manage complex operational processes while working cross-functionally with other teams including product, engineering, and customer experience among others.

Responsibilities will include: 

• Review, execute and manage loan file registration and lock requests (1+ years of relevant prior experience preferred) with appropriate investors
• Process lock change requests, reprice requests, concessions, and lock extension
• Self-starter willing to lead and take ownership of various projects
• Strong organizational and communication skills
• Reconcile loan sale proceeds
• Assist/Create with Management Report

Other duties as assigned

• Register and lock loans with investors; ensure accuracy between lender and investor pricing engine
• Run reporting in Encompass and Optimal Blue
• Self-starter willing to lead and take ownership of various projects
• Strong organizational and communication skills
• Other duties as assigned
  

About you:

• Knowledge of mortgage industry concepts, practices, procedures, and mortgage loan documentation. Encompass and Optimal Blue experience is a plus
• Ability to thrive in a fast-paced, high production environment
• The drive to build something new
• Ability to work well in a team as well as independently
• Proficiency in Microsoft Excel is a plus
• Knowledge of mortgage industry concepts, practices, procedures, and mortgage loan documentation
• Pricing Analyst experience is a plus
• Encompass and Optimal Blue experience are a plus
• Ability to thrive in a fast-paced, high production environment
• The drive to build something new
• Ability to work well in a team as well as independently
• Strong mathematics and analytical skills
• Excellent customer service and communication skills, both written and verbal
• Exception attention to detail with the ability to consistently produce accurate work
  
• Must be able to work 8PM to 5 AM shift
• Comfortable with Work from home work set up

Our Values

GOLDEN RULE

Whether we’re dealing with colleagues or customers, we follow The Golden Rule, treating others the way we want to be treated. It’s a simple rule, but it’s also significant: we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS

We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. So it’s important that  we focus on the larger objective rather than rushing from one task to the next. If something is out of scope, we say “No.” If something feels rushed, we pump the brakes. This calm focus helps us create solutions our customers love.

ONE TEAM, ONE DREAM

Big problems require big solutions. We look at our customers’ experience holistically, and recognize that solving them requires collaboration across teams. This approach extends to cooperation among our three affiliate companies — Homeward, Homeward Mortgage, and Homeward Title — and results in a better homebuying experience.

Value-Driven Employee Experience

THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.