Provider Success Consultant

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity:

Join us in revolutionizing healthcare for rural America! The Provider Success Consultant is a key relationship leader responsible for developing and maintaining strong partnerships with physicians and clinics in Michigan. This role blends consultative engagement, lead generation, implementation support, and ongoing collaboration to help providers improve outcomes for their patient populations.

This individual will establish and build relationships with providers, identifying opportunities that generate interest in Homeward’s solutions and expand the pipeline of engaged practices. Successful candidates can: serve as a trusted advisor, help providers explore solutions that enhance patient engagement, surface opportunities to improve quality measures, coordinate documentation and data-sharing, and identify prospects for expanded partnerships. In order to do this, they will work with internal Homeward teams to qualify leads, advance opportunities, and ensure providers are prepared to succeed in value-based care models.

What You’ll Do:

• Engage Providers & Generate Leads:
• Introduce practices and hospitals to Homeward and articulate Homeward’s solutions and collaborative opportunities
• Act as a consultant for practices to identify provider needs and position Homeward as a partner
• Identify, qualify, and document provider leads in our CRM to build a healthy pipeline of prospective partners
• Support the development of outreach strategies to expand provider awareness and interest
• Implement Solutions:
• Partner with internal teams to support early implementation efforts when leads transition to active partnerships
• Coordinate with internal and external teams to ensure complete and timely project execution 
• Manage Relationships:
• Conduct regular in-person visits, to deliver results, understand the practices’ evolving needs, and real-time support/service recovery
• Help practices interpret and understand their role in achieving VBC outcomes on Homeward’s at-risk patients
• Capture and communicate provider needs, objections and feedback for internal development efforts
• Drive Performance Improvement:
• Regularly monitor provider performance dashboards and reports, and know how to interpret and explain those to provider partners
• Assess providers’ capabilities and compose a plan to bring them along a path to enhance their reach and impact
• Collaborate Internally:
• Work closely with clinical, analytics, and operations teams to deploy those resources to further provider partnerships
• Maintain an awareness of market developments, and act as a local expert on the provider environment for Homeward 
• Translate frontline provider needs into recommendations for strategy and product development 

What You Bring:

• 3–7 years’ experience in provider relations, clinical outreach or value-based care delivery
• 2+ years of experience in lead generation, business development, or liaison/representative roles with physician practices and clinics
• Functional understanding of provider practice operations, revenue cycle, and value-based care
• Excellent presence and ability to build/maintain relationships
• Strong independence, autonomy, and initiative  
• Ability and desire to travel regularly to rural locations across Michigan (residence in Michigan Lower Peninsula strongly preferred)
• Bachelor’s degree required; MPH, MHA, RN, or equivalent experience preferred

Bonus Points If You Have:

• Salesforce or CRM expertise
• Prior work in a startup or dynamic, high-growth environment

What Shapes Our Company:

• Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
• Compassion and empathy
• Curiosity and an eagerness to listen
• Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
• Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
• Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
• Taking our mission and business seriously but not taking ourselves too seriously– having fun as we build!

Benefits:

• Competitive salary, equity grant, generous paid time off
• Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
• Company-sponsored 401k plan
• Flexible working arrangement

The base salary range for this position is $63,000 - $96,000. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

#LI-MC1