New

Client Advocate

Remote

As a Client Advocate, you’ll be the key liaison for plan administrators and brokers during the implementation and servicing of group insurance plans. You'll take ownership of relationships from initial onboarding to ongoing client support, ensuring seamless delivery of our products, which include Short Term Disability, Long Term Disability, Critical Illness, Hospital Indemnity, Accident Insurance, Cancer Insurance, Life Insurance.

This is a high-impact role where your expertise and interpersonal skills will make a difference in the lives of our clients every single day.

Key Responsibilities

  • Client Relationship Management:
    Develop and maintain strong relationships with plan administrators and brokers to ensure a consistently positive experience across all stages of the client journey.
  • Implementation Planning:
    Create and execute detailed implementation plans in accordance with established protocols and timelines.
  • Documentation & Coordination:
    Gather and verify client documentation, populate implementation workbooks, and ensure all internal departments are aligned and informed.
  • Enrollment Strategy & Execution:
    Partner with enrollment and communications teams to develop enrollment strategies that meet participation and premium goals.
  • Training & Platform Testing:
    Coordinate and lead training for enrollment staff and perform test runs on enrollment platforms prior to launch.
  • Ongoing Support:
    Maintain regular meetings with clients and brokers, resolve inquiries promptly, and proactively manage issues throughout the plan year.
  • Collaboration:
    Work closely with internal teams—sales, underwriting, legal, compliance—as well as external partners to deliver top-tier service.
  • Compliance & Industry Knowledge:
    Stay up-to-date with industry regulations and recommend improvements to internal policies and workflows.
  • Reporting & Communication:
    Prepare summaries and insights for leadership and utilize project management tools to maintain clear communication with all stakeholders.

Requirements:

  • H.S Diploma or GED equivalent, required.
  • Bachelor’s degree in a related field or equivalent work experience preferred
  • Minimum of 3–5 years of experience in client management within the insurance or financial services industry.
  • Strong analytical and problem-solving skills
  • Excellent communication, negotiation, and interpersonal abilities
  • Proficiency in project management and communication software tools

 

Pay Range:

  • $53,200.00 - $78,550.00/annually.

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

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