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Lead Clinical Recruiter

Remote - United States

About the Lead Clinical Recruiter at Headspace:

Headspace is your lifelong guide to better mental health. We make mental health support accessible to everyone, no matter their background or experience. Through our flagship Headspace app, we provide mindfulness tools for everyday life, including meditations, sleepcasts, mindful movement and focus exercises. Our enterprise offerings combine this experience with a human-centered model of care, with coaching, therapy, psychiatry and EAP services under one roof. Our team of experts ranges from mental health clinicians, to Emmy award-winning producers and data scientists, working together as one to help millions of people around the world be healthier and more productive. 

As a Lead Clinical Recruiter on the Provider Recruiting Team, you will play a critical leadership role in driving the recruitment of high-quality licensed mental health providers to support Headspace's growing member base. Additionally, this role will support leading and mentoring a team of recruiters to ensure the team meets weekly and monthly hiring goals, while optimizing recruiting processes and maintaining a positive candidate experience. Your ability to manage high-volume recruitment, coach team members, and collaborate with cross-functional stakeholders will be essential to our success.

What you will do:

  • Manage the full-cycle recruitment process for licensed mental health providers, from sourcing and outreach to offer negotiation and onboarding. 
  • Leverage advanced sourcing techniques, conduct behavioral and competency-based interviews, and ensure candidates meet both clinical and operational requirements.
  • Develop and implement strategic sourcing methodologies to build and maintain a robust pipeline of qualified clinical candidates. 
  • Utilize data-driven insights to refine sourcing channels, optimize outreach strategies, and proactively engage passive talent through platforms such as LinkedIn Recruiter, clinician-specific job boards, professional associations, and referrals.
  • Drive an exceptional candidate experience by maintaining consistent communication, providing clear expectations, and ensuring timely feedback throughout the hiring process. Act as a trusted advocate for candidates while aligning hiring decisions with Headspace’s clinical and operational needs.
  • Collaborate closely with the Director of Provider Recruiting to define hiring priorities, forecast provider network needs, set and monitor recruitment targets, and adapt strategies to meet evolving business objectives. Analyze hiring funnel metrics to identify areas for optimization and ensure alignment with overall company goals.
  • Oversee and optimize the use of Greenhouse (ATS) by maintaining data integrity, generating reports on hiring metrics, pipeline health, and time-to-fill trends, and using insights to drive process improvements. Ensure the team is effectively utilizing Greenhouse features, including automation, templates, and structured interview guides.
  • Manage recruiting team documentation and operational workflows, including maintaining hiring trackers, dashboards, process documentation, and other tools to ensure seamless execution and scalability of recruitment efforts. Proactively identify and address inefficiencies in the recruitment workflow.
  • Provide structured training, performance feedback, and professional development opportunities to a team of permanent and contract/temp recruiters and sourcers. Implement best practices for high-volume clinical hiring, monitor team KPIs and KRs, and foster a collaborative, high-performing recruiting team.
  • Partner cross-functionally with Operations, Clinical, Onboarding, and Credentialing teams to streamline processes, minimize bottlenecks, and ensure newly hired providers have a seamless transition from offer acceptance to active status on the platform. Identify and implement process enhancements to improve time-to-fill and provider readiness.
  • Stay informed on industry trends, market conditions, and competitor practices to continuously enhance recruiting strategies.

What you will bring:

Required Skills:

  • 5+ years of full-cycle recruiting experience.
  • 2+ years in a lead role, which may include mentoring junior recruiters, leading hiring initiatives, developing and implementing recruitment strategies, training new team members, managing high-volume recruitment pipelines, or collaborating with cross-functional teams to optimize hiring processes. 
  • Proven track record in high-volume clinical recruiting at a startup within the mental health tech industry or similar experience.
  • Experience in coaching, providing feedback, and driving recruitment performance metrics for small to medium recruiting teams.
  • Excellent organizational and time-management skills, with the ability to handle multiple priorities in a fast-paced environment.
  • Proficiency with applicant tracking systems (ATS) and recruiting tools, with strong attention to data accuracy and reporting.
  • Exceptional interpersonal, written, and verbal communication skills.
  • Strong negotiation skills and experience managing offer processes.

Preferred Skills:

  • Excel or Sheets knowledge (basic formulas, VLOOKUPs, pivot tables, etc.)
  • Familiarity with the operational and regulatory aspects of mental health provider networks.

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $87,300-$122,705.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

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