Back to jobs

Technical Operations Specialist (TOPS)

Mumbai, India

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

 

Technical Operations Specialist (TOPS) 

Interactive Brokers Group has consistently been at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. 

 

Interactive Brokers is seeking to set up a new branch of our Global Technical Operations (TOPS) team in our Mumbai office. You'll be part of an international team, but uniquely, you will be part of the first TOPS team in Mumbai, so you will have the opportunity to grow with our team and service model in India. While located in India, you will cover our global locations as part of our "follow the sun" operational model. 

 

To offer the finest online trading experience in the world, Interactive Brokers must monitor, maintain and support (with vigilance) our software, systems, and other crucial business technology around the clock and across the globe. Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals who are not bound to one specific skill or discipline and value working under the direction of industry experts to resolve complex issues with technology, hardware and software components. 

 

Are you passionate about technology? Then apply today! 


Your Responsibilities 

  • Monitor various aspects of the Interactive Brokers global brokerage system in real-time. 
  • Analyze, troubleshoot, escalate and resolve brokerage system operational issues. 
  • Participate in Post-Incident review in collaboration with architecture and infrastructure teams. 
  • Provide 2nd-level technical support to internal teams. 
  • Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs. 
  • Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring. 
  • As part of the team, act as the primary escalation point for all brokerage system technical issues. 


Key Requirements 

  • Strong communication skills, with English as the primary language. 
  • A Bachelor's or apprenticeship in a technical discipline. 
  • A working knowledge of general computing concepts, networking, the Linux operating system and related technologies. 
  • The ability to analyze and solve problems promptly and accurately in a fast-paced environment. 


Preferred 

  • Prior experience in a technology position 
  • Experience with Unix / Linux style command line interfaces 
  • Previous experience with scripting languages (e.g., Shell, Perl, Python) 
  • Desire to explore and learn new concepts, systems and technologies. 


Additional Information 

  • This role will require weekend work on rotation and multiple shifts during the week. All shifts are required to be in the office and not remote. 


Company Benefits & Perks: 

  • Competitive salary package.
  • Performance-based annual bonus (cash and stocks).
  • Group Medical & Life Insurance.
  • Modern offices with free amenities & fully stocked cafeterias.
  • Monthly food card & company-paid snacks.
  • Hardship/shift allowance with company-provided pickup & drop facility*
  • Attractive employee referral bonus.
  • Frequent company-sponsored team-building events and outings


* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

#LI-PA1

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Privacy Disclosure *

Interactive Brokers (“IBKR”) is committed to protecting the privacy of its users. 1. Aggregate Information about Visitors. We collect information on a general and aggregate basis, such as IP addresses, in order to analyse the performance of our sites. This data is used completely anonymously in order to determine the number of people who visit our sites and the most frequently used sections of our sites. This enables us to continually update and refine our sites to ensure it provides you with a successful experience. 2. Information about Users. When registering you are requested to enter certain information about yourself. This information forms the basis for any job application. 3. Your Online CV and Job Application. The details of your job application, covering letter, CV and academic results and any other information will not be viewed by anyone except IBKR and any third party service providers used by IBKR for its hiring processes. 4. Information Management. You can edit any information entered at any time before your job application is submitted. This includes contact details, email address, job application information and password. However, once a job application has been sent, that specific job application cannot be altered. You have certain rights to see and correct data held about you. Please refer to the IBKR Group Privacy Policy on our website. 5. Security. The security of our system is very important to us and we work hard on it. However, please note that no data transmission over the Internet is 100% secure.

Select...
Select...
Select...
Select...

For fresh graduates please mention 'NA'. 

Select...