Office & Security Operations Manager

Company Overview

ID.me is the next-generation digital identity network that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without having to create a new login or verify their identity again. 130 million members experience streamlined login and identity verification with ID.me at 16 federal agencies, 30 states, and 56 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Role Overview

We are seeking a Security Operations Manager for our new Mountain View office. This individual will oversee physical security operations, manage office functions, and serve as the front-line leader of the Physical Security Team. This role is integral in creating a safe and efficient work environment and will report directly to the Director of Physical Security and work closely with the Mountain View Site Director. Our current guardforce is a small, contract force with a daily roving patrol. The crux of this role will be administrative, Office Management duties.

Responsibilities

Security Management

• Oversee & manage the workforce, ensuring all guards are equipped to carry out their duties effectively.
• Oversee the contract cleaning service ensuring all duties are performed and supplies are restocked
• Assign guards to posts and tasks, including escorting guests and vendors.
• Review guard logs and reports for accuracy and action items.
• Conduct and lead monthly safety inspections (Fire, AED/Trauma, Evacuation Chair).
• Serve as the evacuation leader, providing training and leading emergency responses as needed.
• Monitor and maintain CCTV systems and other physical security technology.
• Stand guard post when necessary and remain vigilant while multitasking.
• Inform the Director of Physical Security regularly on events and activities.

Office and Facility Management

• Maintain office and security inventory, ordering supplies and equipment as needed.
• Ensure kitchens and communal areas are clean, organized, and stocked with supplies, including coffee machines and snacks.
• Organize and support office meetings, activities, and employee engagement events.
• Complete daily site walks to identify and address facilities or cleaning concerns.
• Collaborate with property management, building engineers and cleaning services to resolve building-related issues.
• Lift and move up to 50 lbs for tasks such as rearranging furniture or setting up office equipment.
• Manage executive car services for company needs.
• Coordinate meeting / conference spaces both onsite for various departments.

Administrative Tasks

• Track and address tasks and issues through the Jira ticketing system.
• Manage vendor relationships and invoices.
• Prepare weekly reports summarizing updates and activities for leadership.
• Order company lunches, snacks, and employee swag.
• Monitor contractor and employee badge entry into the office.

Other Duties

• Participate in weekly meetings with leadership and teams.
• Be willing to travel for occasional company events.
• Perform additional duties as assigned to support both the physical security program and office operations.

Qualifications

Basic Qualifications

• 3+ years of experience in security leadership/supervisory, military, or law enforcement.
• 2+ years of office management.
• Security Guard Certification.
• Proficiency in Microsoft Office, Google Suite, Okta, and Atlassian products.
• Familiarity with Apple computers.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work independently under minimal supervision.
• Ability to lift and move up to 50 lbs.
• No criminal record.
• Availability to be on-site 5 days a week.

Preferred Qualifications

• Certifications in CPR, AED, and First Aid (or ability to obtain qualification within 6 months of hire date)

What We Offer

• A collaborative and mission-driven environment.
• Opportunities for growth and development.
• The chance to make a meaningful impact on security and operations in a cutting-edge company.

#LI-JS1

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

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