Program Support Coordinator (Hybrid)

Who We Are

We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.

By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, 24/7 support they deserve. We don’t replace a child's existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.

Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.

What You’ll Do

The Program Support Coordinator independently performs routine administrative support and coordinates projects including, but not limited to, specialized planning, organizing, scheduling, and tracking duties related to departmental needs. In this position, you will:

• Help analyze and track results of efforts
• Establish close working relationships with stakeholders, key colleagues, and vendors who provide services and information
• Maintain an understanding of department operational priorities
• Prepare necessary information in support of planning for upcoming meetings, projects, and departmental initiatives
• Request materials/documentation for projects, including, but not limited to appeals, mailings, announcements, emails, and other required forms
• Coordinate input from leader and other internal/external stakeholders to create a detailed project plan for each effort (tasks/risks/issues/team resources, etc.)
• Drive creation and timely delivery of projects
• Coordinate internal and external team member communication
• Coordinate schedules, including requests for products and tasks from internal/external team members
• Answer calls promptly and courteously and deliver accurate messages to the appropriate person
• Triage inquiries from external partners in a prompt and courteous manner regarding program or messages, responding or forwarding as appropriate
• May maintain inventory of departmental equipment/supplies and order replacements as appropriate
• After training, show proficiency in using department software
• Capture information pertinent to projects
• Format/print documentation as required
• Ensure project/appeal/outreach documentation is complete
• Obtain, validate, analyze and manipulate data

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. We are seeking a skilled and detail-oriented Program Support Coordinator to join our SSI team. In this role, you will be responsible for assisting our team in navigating the SSI application process and ensuring that our patients receive the support they need. Your expertise will play a pivotal role in helping our patient’s families secure the benefits they may be entitled to. You will need:

• Knowledge of routine office procedures
• Excellent communication skills both verbal/written with professional and nonprofessional people
• Proficiency with PC, general office equipment, spreadsheets, multi-tasking, and exceptional organizational skills
• Knowledge of healthcare industry preferred
• GED or HS Diploma Required
• Associate degree in health related or business administration preferred
• 2 years Administrative and/or program support experience
• Bilingual English/Spanish required

What We Offer (Benefits + Perks) 
  
The target hourly rate for this position starts at $21+ per hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What We Live By 
 
We’re guided by our five core values:

• Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them. 
• Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly. 
• Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
• Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
• One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.

We Value Diversity, Equity, Inclusion and Belonging 

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.