Manager, Community Health ED Navigator

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

The primary location for this role remote, the expected schedule requirement is 8:00am - 05:00pm (Monday-Friday).

What You’ll Do 

Reporting to the Director, BH Acute Care, the CHN ED Navigator Manager will oversee the Community Health Navigator team responsible for our medical transition of care programming for emergency room discharges. This role is largely administrative in that it oversees a non-clinical team who are completing Transition of Care visits. However, it is expected that this role will provide clinical oversight of that team, ensuring that patients are properly escalated and to review any pertinent medical concerns. The role may also be patient-facing for delivery of service/escalations as is needed.

• Manage a team of non-clinical roles focused on transitions of care.
• Uphold team members to Imagine specific policies, clinical programming requirements, and utilization targets.
• Provide 1:1 supervision to team members to review both administrative and clinical topics.
• Organize and lead departmental team meetings inclusive of attendance, agenda, and meeting minutes
• Manage acute escalations from team members and provide guidance on next steps.
• Take escalation TOC visits directed from the CHN ED Navigators.
• Evaluate care team performance quarterly and hold members accountable for KPIs and SLAs.
• Work collaboratively with all other leadership roles to respond to feedback, improve patient experience, and support the development of new programs and services.
• Act as SME for CHN ED Navigator questions. May also be a point of contact/SME for TOC RNs. 
• Identify and participate in cross departmental quality improvement efforts.
• Identify and participate in strategic efforts to best support the service line's operational needs.
• Communicate progress, needs, and updates to leaders, escalate issues when necessary.
• Performs other duties as assigned.

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need: 

• You have at least 3 years of experience as a Registered Nurse in a high-volume acute care setting.
• Graduate with a Bachelor's of Nursing from an accredited university is required.
• At least one year of experience working with transitions of care population or as part of a team specifically focused on preventing inpatient/ED readmissions 
  • Experience managing medically complex pediatrics required.
  • Ambulatory pediatric practice experience strongly desired.
• Tele-health experience a plus, especially in the virtual urgent care space
• Compact licensed RN in one of the following states (TX or FL) is required.
• Maintenance of professional credentialing and CME standards.
• Proficiency in Spanish required.

What We Offer (Benefits + Perks) 
 
The salary for this role is $100,000 - $130,000 in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What We Live By
 
We’re guided by our five core values:

Our Values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging 

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.