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IT Support Analyst

Seattle, Washington, United States

Impinj delivers the Physical Intelligence that connects the physical world to the AI-powered digital world, fueling automated workflows and improving consumer experiences. From retail merchandise and groceries to packages and shipping pallets, Impinj products and solutions identify and track tens of billions of everyday items, providing real-time operational insights about every item enterprises make, move and sell. We are, quite literally, the eyes and ears of smart enterprise systems. Come help us build technology and solutions that enable businesses to visualize everything, waste nothing and act instantly.

Team Overview:

The IT Support Analyst provides virtual and in-person support to users for technology-related issues concerning hardware, software applications, and the network environment, serving as the initial point of contact for troubleshooting and resolution.

What You Will Do:

  • Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users.
  • Onboarding and offboarding of user accounts across domain, Exchange, phone systems, and applicable business applications
  • Build, configure, and image laptop and desktop computers, including user profile creation, returned equipment reimaging, and inventory management.
  • Apply patches, perform software and hardware upgrades, and troubleshoot and resolve OS issues.
  • Troubleshoot and maintain printers, copiers, and plotters.
  • Perform backup and restore operations.
  • Desk workstation set up and tear down, computer hardware inventory management
  • Manage shipping and receiving of computer equipment and peripherals.
  • Set up, support, and troubleshoot audio/video conferencing equipment in meeting rooms and at corporate events
  • Assist with server and infrastructure support as needed.

What You Will Bring:

  • Typically requires 1-2 years of hands-on IT support experience, including help desk, desktop support, and hardware/software troubleshooting
  • Experience with Microsoft Active Directory, Office 365 administration, and Intune/Autopilot/MDM solutions
  • Experience with Mac and HP desktops/laptops
  • Proven ability to deliver excellent customer service in-person, on the phone or via email
  • Strong problem-solving, time management, and attention to detail
  • Strong verbal and written communication skills
  • Ability to prioritize and manage requests in a fast-paced environment
  • Ability to work independently and collaboratively, both on-site and remotely

Compensation & Benefits:

The benefits listed below may vary depending on the nature of your employment with Impinj and the country where you work.

The typical base pay range for this role across the US is $63,750 - $90,000. Individual base pay depends on various factors such as complexity and responsibility of role, job duties, requirements, and relevant experience and skills. Both market wage data and the mid-point of the pay range is reviewed and used as the starting point for all new hire offers. Offers are made within the base pay range applicable at the time.

At Impinj certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. US based employees have access to healthcare benefits; a 401(k) plan and company match among others.

For a more comprehensive list of US employment benefits, click here. 

US Export Controls:

This position has access to technologies or data subject to U.S. export control regulations. Under these laws, the release or transfer of export-controlled items or information to individuals who are not classified as "U.S. persons" (as defined by Immigration & Nationality Act) may require prior authorization from the U.S. government. We may require additional documentation related to national identity to determine whether an export compliance license is required for any export-controlled items. This information is requested solely for the purpose of complying with U.S. export control laws and will not be used for other purposes. Learn more about export compliance here.

 

Why work at Impinj:

Know you’re making a difference. Competitive benefits. Support for remote work or a desk with a view. Weekly Q&A sessions with our executive team. Impinj provides an environment that fosters openness and innovation and is developing technology that delivers a positive impact on the world. Collaboration and teamwork are highly valued, and accomplishments are duly celebrated. We have an open paid time-off policy paired with a respect for work/life balance. Our headquarters is located in Seattle with spectacular views of the Olympics, Lake Union, and Mt Baker, which can be enjoyed from our rooftop deck. Our Brazilian site is in Porto Alegre, Rio Grande do Sul state, at “Tecnopuc,” a technology park that offers a very nice workplace for the development of groundbreaking technologies. Impinj is committed to creating a diverse and inclusive work environment and welcomes applicants from all backgrounds.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Purpose: At Impinj, we are committed to using technology to improve our processes while maintaining the highest standards of integrity and fairness. This policy outlines the permitted uses of artificial intelligence (AI) in our recruitment process for both candidates and our hiring teams.

How Impinj's Recruiting team uses AI:
1.    Interview Scheduling: AI-powered scheduling tools may be used to coordinate interview times between candidates and interviewers. This ensures a more efficient and convenient scheduling process for all parties involved.
2.    Skill Assessments: AI-based assessments may be used to evaluate specific skills relevant to the job. These assessments are designed to provide an objective measure of a candidate's abilities. Results from AI assessments will be considered alongside other evaluation methods to ensure a comprehensive review of each candidate.
3.    Interview transcription: With a candidate’s verbal consent, we may use AI to transcribe and summarize our interviews to reduce reliance on manual notetaking during an interview.

Candidate Expectations:
•    Preparation: We encourage candidates to use available resources for preparation. This includes conducting online research, engaging with professional networks, and asking clarifying questions.
•    Live Interviews: Candidates may not use AI to supplement their performance during live interviews, complete take-home assignments, or for sample work submissions, unless explicitly instructed or agreed upon by a member of the Impinj Recruiting team prior to the live interview or otherwise in advance of the assignment. We want to see your independent ability to think and perform. 

Impinj reserves the right to disqualify candidates based on the necessary skills and qualifications for the role(s) in which they’ve applied. If a candidate is reasonably suspected to be using AI during without pre-approval by a member of the Impinj Recruiting team, the candidate may be invalidated for the role.

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U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Impinj’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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