Account Representative

Company Overview 

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12  schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more.  Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. 

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity,  collaboration, enthusiasm, and effort.

Incident IQ Account Representative

Account Representative Overview:

Reporting directly to the Sales Director, the Account Representative (AR) will be responsible for meeting and exceeding ARR targets from new account acquisition from smaller districts within their assigned territory. The candidate will identify, actively prospect, qualify, and close new business within their assigned territory. The AR will develop target lists of school districts and work with the SDR team to develop awareness of iiQ technologies. The AR will qualify potential opportunities and actively manage the buying cycle for new customer acquisition. Day-to-day activities will include qualifying potential leads, prioritizing and organizing activities, demonstrating iiQ technologies, managing pilot processes, and coordinating effective follow up to move new opportunities to a decision.

The ideal candidate will have a compelling and persuasive communication style. They enjoy leveraging their expertise to help new prospects see the value of iiQ technology. Effective internal communication with Product Management, Customer Success, and other stakeholders is also a critical success factor.

Account Representative Responsibilities: 

• Meet and exceed sales results - new ARR targets
• Identify and target small district prospects in assigned territory
• Contact prospects, generating interest and qualifying needs for iiQ offerings
• Deliver compelling sales presentations and product demonstrations for new prospects
• Manage the buying cycle for all new prospects – including discovery, demonstration, competitive differentiation, piloting, negotiating, and closing
• Communicate customer stories and best practices in a compelling persuasive way
• Develop relationships with key stakeholders to ensure long-term success
• Effectively manage follow up activities to move new opportunities to a decision
• Communicate and present territory activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
• Develop and maintain appropriate new sales pipeline for consistent performance
• Enhance personal effectiveness through the efficient use of technology
• Generate ad hoc reports for internal departments as needed

Account Representative Requirements:

• Four (4) year college degree, or equivalent experience
• Minimum of 2 years sales experience in technology
• Experience thriving in a fast paced, high activity, sales environment
• Track record of consistent top performance – meeting/exceeding sales targets
• Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
• Exceptional group presentation skills – compelling and persuasive style
• Highly organized and process driven work habits
• Driven individual with ability to work independently and within a team environment in a competitive marketplace
• Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
• Experience in SaaS sales to the K12 market is highly preferred

What makes Incident IQ different: 

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone’s opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! 

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).  

Incident IQ is an Equal Opportunity Employer