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Social Media & Communications Intern

Incident IQ North (Alpharetta)

Company Overview 

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12  schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more.  Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. 

 

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity,  collaboration, enthusiasm, and effort.

What we are looking for

We're looking for a Social Media & Communications Intern to provide bandwidth to amplify our brand voice, streamline engagement, and contribute to demand generation efforts. With the continued expansion of our marketing programs, there is a clear need for dedicated support in social media, press, and communications. A Social Media & Communications Intern would add immediate value by increasing brand presence, enhancing engagement, and supporting both digital and traditional communications. This role aligns with our demand generation goals by ensuring that every event, campaign, press release, and content initiative is fully amplified and effectively communicated to our core audience of public education leaders.

 

What You’ll Do

The intern would focus on the following core tasks:

Social Media Support

  • Draft, schedule, and publish content across LinkedIn, Twitter/X, Facebook, Instagram, and Reddit.
  • Monitor engagement, respond to comments/messages, and elevate potential leads or questions to the marketing team.
  • Assist in tracking analytics and reporting on performance to inform optimization.

 

Content Development & Repurposing

  • Support the creation of short-form content (graphics, copy, captions) from existing marketing assets (webinars, blog posts, case studies).
  • Partner with design to create engaging visual assets that align with brand guidelines.
  • Draft internal communications and event promotion posts as needed.

 

Campaign & Event Amplification

  • Support promotional activities for webinars, conferences, and product launches.
  • Ensure campaign messaging is amplified consistently across social and communication channels.
  • Assist in live social posting during major events and conferences.

 

Press & Communications Support

  • Support the drafting of press releases as needed for product updates, partnerships, customer wins, and industry events.
  • Coordinate award submissions to highlight company achievements and innovation in EdTech.
  • Maintain media lists and assist in outreach to education and technology trade publications.
  • Support typical B2B communication efforts such as partner announcements, thought leadership articles, and customer success spotlights.

 

Brand Voice & Community Engagement

  • Help maintain consistency in tone and messaging across all communication platforms.
  • Identify trending topics in EdTech and public education to inform social content and media outreach.
  • Monitor competitor activity to provide insights and recommendations.

 

Value to the Organization

  • Increased Reach & Awareness: By maintaining a steady and consistent presence across social platforms, we expand visibility within target districts and decision-maker communities.
  • Enhanced Media Presence: Press releases, awards, and trade coverage will raise the company’s profile and credibility with district leaders.
  • Bandwidth for Demand Generation: Marketing managers can focus on strategy and campaign execution while the intern drives day-to-day social and communications execution.
  • Content Agility: Faster turnaround on promotional, press-related, and evergreen content, ensuring timely amplification of key initiatives.
  • Future Talent Pipeline: Interns provide an opportunity to identify, train, and potentially convert strong talent into full-time roles as the company continues to scale.

 

What You’ll Bring

 

Education

  • Currently a senior (4th-year student) pursuing a Bachelor’s degree in Marketing, Communications, Public Relations, Journalism, Digital Media, or a related field.
  • Coursework or academic experience in social media strategy, content marketing, public relations, or digital communications preferred.

 

Marketing & Social Media Skills

  • Strong understanding of major social media platforms (LinkedIn, Twitter/X, Facebook, Instagram, Reddit).
  • Familiarity with content scheduling and analytics tools to measure engagement and optimize performance.

 

Writing & Communication Skills

  • Excellent ability to write clear, engaging, and professional copy across multiple formats.
  • Strong understanding of tone, grammar, and voice adaptation for diverse audiences.

 

Content Development & Creative Skills

  • Experience creating or assisting with visual and written marketing content.
  • Familiarity with basic design tools (Canva, Adobe Express, or similar) to support branded content creation.

 

Analytical & Organizational Skills

  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Basic understanding of analytics and reporting tools for tracking performance and results.

 

Press & Communications Support Skills

  • Interest or exposure to public relations and media outreach.
  • Ability to support press releases, award submissions, or partner announcements with attention to detail.

 

Soft Skills & Professional Attributes

  • Highly collaborative, open to feedback, and comfortable working as part of a cross-functional team.
  • Self-motivated with a strong sense of accountability and initiative.
  • Curious, adaptable, and eager to learn about B2B marketing and demand generation.
  • Professional demeanor with strong interpersonal and time management skills.
  • Passion for education, technology, and mission-driven communication is strongly preferred.

 

What You’ll Learn

 

This role is an opportunity to gain real-world experience in B2B marketing and communications at a fast-growing EdTech SaaS company serving K–12 school districts. As an intern, you will:

  • Contribute directly to the company’s brand visibility and awareness.
  • Support social media execution, press initiatives, and content marketing efforts.
  • Learn how a demand generation team operates within a modern SaaS organization.
  • Collaborate with marketing, design, and sales teams to ensure message consistency and campaign success.
  • Gain practical experience with marketing technology tools and analytics.
  • This is a hands-on learning opportunity designed for someone who wants to explore the intersection of marketing, communications, and education technology while contributing meaningfully to a growing company’s success.

 

What makes Incident IQ different: 

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone’s opinion matters!
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
  • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! 

 

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).  

 

Incident IQ is an Equal Opportunity Employer

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