Director, IT Operations

About Indigenous Pact PBC, Inc:

Established in 2017 Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy.

Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services. Indigenous Pact specializes in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans. 

Job Description 

• Job Title: Director of IT
• Base Salary: $120,000 - $170,000
• Location:  Mandatory: West Coast. Preferred: Greater Seattle/Tacoma or Las Vegas
• Travel Requirements:  Less than 25%
• Reports to: Chief Executive Officer

Job Summary: 

The Director of IT will lead the operational management of Indigenous Pact's IT infrastructure. This pivotal role will ensure high performing and effective IT systems and equipment available for Indigenous Pact and its patient care operations; promote efficiency and patient safety, ensure technical and regulatory requirements are satisfied; and instill a highly service-oriented mentality throughout the IT support services. The ideal candidate will have extensive experience in healthcare IT operations spanning technology infrastructure, data and information management, network, commercial software, integration, security and support in outpatient and virtual patient care settings. 

Essential Job Functions:

IT Operations Support

• Select, procure, deploy, and manage Indigenous Pact’s technology infrastructure, including workstations, desktop applications, network, communications, printers, , security and access for both remote, mobile, and in-person personnel and locations.
• Lead technology implementations, projects and upgrades.
• Implement and manage effective technology service and support processes.
• Improve and manage IT helpdesk and service request process, end user support, and associated request and problem resolution
• Support data, network, and system access services (infrastructure) associated with clinical and member experience applications (EHRs, Web, RPM, patient schedulers, Starlink)
• Microsoft 365 desktop application suite administration and end user support services related to Office365, SharePoint, Time Keeping, and general office automation applications (e.g., SSO, Fellow, Asana)

Security Compliance

• Conduct regular security audits, risk assessments, and compliance checks, and manage
• responses to security incidents.
• Develop and maintain HIPAA, HITECH, CMS, HCAI, and HRSA compliance.
• Implement and manage effective and compliant cyber and data security and privacy practices.
• Ensure appropriate security controls are in place to safeguard those systems, including but not limited to digital files and vital electronic infrastructure, and responds to computer security breaches and viruses. 
• Ensure all IT security standards are reviewed regularly, and deficiencies are remediated.

Technology Policy and Procedures

• Develop and maintain organizational policies and procedures.
• Develop and maintain organization's disaster recovery and business continuity plans.
• Implement and manage technology and data governance processes.

Training & Enablement

• Ensures security training is current for all staff.
• Develop end user training and IT System training.

Team Management

• Manage IT Managed Support vendor priorities and performance.
• Recruit, develop, and manage an effective IT team, instilling a highly service-oriented mentality.

Administration and Thought Leadership

• Provide thought leadership and advice to Clinical Leadership Team and others throughout Indigenous Pact on matters of technology, such as AI, Process Automation, AR/VR, etc.
• Develop and manage enterprise technology and data roadmaps to align with business goals.
• Develop and manage IT budget.
• Develop and execute departmental strategic and operating plans.
• Actively direct managed service provider contracts, service level agreements, performance and overall technology support services (manage outsourced IT functions) across multiple locations in Washington, California, Nevada, Montana and other Western States.
• Willingness to take the extra steps needed to ensure an excellent member, patient, provider and employee experience in and outside the walls of our care settings

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
• Minimum of 7 years of experience in IT management in an ambulatory/care delivery setting.
• Proven experience with Microsoft 365 Suite.
• Proven experience with, cybersecurity, and IT support in a healthcare delivery setting.
• Strong knowledge of IT best practices, including security, disaster recovery, and data management.
• Excellent leadership, communication, and strategic planning skills.
• A commitment to Indigenous Pact’s mission and a passion for advancing health equity for Native American communities.

Why Choose Indigenous Pact?

Building a strong culture and exhibiting our core values is important to us. When you join Indigenous Pact, you are joining a team that values:

• Empathy is at the heart of everything we do—we listen, we understand, and we put ourselves in the shoes of others, whether it's our teammates, our clients, or the communities we serve.
• Wisdom is about learning from experience, being thoughtful in our work and making decisions that are grounded in knowledge and insight. It's about taking the time to get things right.
• Bravery is having the courage to take bold risks, challenging the status quo, and knowing that growth happens when we push our limits.
• Transformation drives us to continuously grow—both as a company and as people. It’s about not being afraid to change and to keep pushing forward in the pursuit of excellence.

Visit our Careers page (https://www.indigenouspact.com/careers) where we encourage you to learn more about the characteristics that are important to us (and we hope you bring them as well) such as Healthcare-focused, growth mindset, self-motivated, collaborative, resilient and adaptable. 

Beyond the job opportunity and incredible culture we also offer:

• A competitive total rewards package, including 401(k), Medical, Dental, and Vision insurance
• Open, transparent lines of communication with leadership
• Committed to giving back to improve our communities and environmental impact
• A development-focused environment where you have autonomy to drive your career path

Indigenous Pact is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. Preference will be given to qualified native applicants; however, all qualified individuals are encouraged to apply. Must be able to provide Indian Preference documentation if claimed. If accommodation is required during any stage of the recruitment process, please contact any member of our HR team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.