IT Field Support Technician

About Indigenous Pact PBC, Inc: 

Established in 2017 Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy. 

Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services. Indigenous Pact specializes in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans.  

Job Summary:  

We're looking for a hands-on IT Field Support Technician to support our growing network of healthcare clinics serving Tribal communities. This role is critical to ensuring our clinical teams have reliable technology to deliver excellent patient care. You'll be on the front lines—setting up new clinic locations, keeping existing sites running smoothly, and solving tech challenges as they arise. 

What You'll Do:  

• Lead onsite IT setup and support for new clinic openings, including networking infrastructure, hardware installation, and go-live preparation to ensure seamless launches 

• Provide responsive day-to-day technical support for existing clinic locations, maintaining system reliability and resolving issues quickly to minimize disruption to patient care 

• Support our mobile clinic operations by ensuring consistent connectivity, functional equipment, and reliable systems in dynamic environments 

• Collaborate with our internal IT team and Managed Service Provider (MSP) partners to troubleshoot complex issues, maintain technology standards, and align solutions with clinic operational needs 

• Provide coverage during clinic operating hours and participate in on-call rotations as needed to ensure support availability when our teams need it most 

 

Required Qualifications:  

Education & Experience 

• Associate’s degree in Information Technology, Computer Science, or related field; or equivalent combination of education and hands-on experience 

• 2–4 years of experience in IT field support, systems administration, or technical services role 

• Prior experience supporting healthcare environments (EHR systems, HIPAA compliance, clinical workflows) preferred 

• Experience working with Managed Service Providers (MSPs) and coordinating escalations 

Technical Skills 

• Proficiency with networking fundamentals (TCP/IP, VLANs, DHCP, DNS, VPNs, wireless configuration) 

• Experience setting up and troubleshooting routers, switches, access points, and cabling 

• Strong knowledge of Windows and Microsoft 365 environments (Azure AD, Exchange Online, Teams, Intune) 

• Familiarity with imaging/deploying workstations, printers, scanners, and peripherals 

• Understanding of security best practices in endpoint and network management 

• Experience supporting VoIP systems (e.g., RingCentral, Zoom Phone, Teams Calling) preferred 

Professional Skills 

• Proven ability to diagnose and resolve technical issues independently in the field 

• Strong communication and interpersonal skills with both technical and non-technical users 

• Reliable, organized, and capable of managing multiple priorities across locations 

• Commitment to providing excellent customer service in a mission-driven environment 

• Ability to lift and transport equipment (up to ~40 lbs.) as needed 

Other Requirements 

• Valid driver’s license and ability to travel frequently between clinic sites (may include occasional overnight stays) 

• Flexibility to provide after-hours or on-call support during clinic go-lives or incidents 

• Respectful engagement with Tribal communities and commitment to cultural awareness 

 

Why Join Us 

Be part of a mission-driven organization that's transforming healthcare for Indigenous communities. Your work will directly support clinics delivering care to people who have historically been underserved by the healthcare system. Join a team that values both innovation and tradition, and where your technical expertise will make a meaningful difference in achieving health equity. 

EEO Statement  

Indigenous Pact is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable federal, state, or local law.  

We are deeply committed to partnering with and serving tribal communities, and we welcome and encourage applications from Native and Indigenous candidates as part of our mission to advance health equity.