Shipping/RMA (Returned Materials Authorization) Coordinator

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

IEM is seeking a detail-oriented and results-driven RMA (Returned Materials Authorization) Coordinator to oversee and streamline our returns process within a fast-paced manufacturing environment. This role plays a critical part in ensuring returned materials are processed efficiently, accurately, and in alignment with company standards. The ideal candidate brings hands-on warehouse experience, strong cross-functional communication skills, and a proactive approach to problem-solving. A valid forklift certification is required.

Please note: This position requires 100% in-office presence in our Surrey, B.C. offices and does not offer remote work.  

Key Responsibilities:

• Processing and following up on any open RMA orders
• Working closely with internal departments such as production, purchasing, warehouse, shipping, and accounting to close RMA orders
• Manually load or unload RMA orders from pallets, skids, or other lifting devices •
• Process changes in ERP system (INFOR)
• Confirm quality checks and documentation have been completed
• Communicate with vendors on returning items for replacement or receiving credit notes
• Follow existing RMA processes and protocols; looking for improvements to current processes
• Assist in all aspects of the purchase process, including maintaining a network of reliable suppliers, cost analysis, sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues;
• Immediate notification to all stakeholders of any potential delay of materials
• Maintain accurate files in regards to pricing, order confirmations, and other vendor related issues
• The candidate will be expected to perform additional duties as assigned to support the team and organization 

Qualifications:

• High school graduate with some technical post secondary training or experience preferred
• Minimum of 2+ years working in Warehouse/Shipping
• Previous RMA experience in Manufacturing preferred
• One year of forklift experience combined with a valid forklift certification preferred
• Strong communication, time management, organizational and problem-solving skills
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 
• Access to reliable vehicle as traveling from buildings may be required
• Able to handle heavy lifting (up to 50lbs)
• Able to travel and work at all IEM sites

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

Privacy

Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.