Credit Control Team Lead

Supervisor – OTC  

About the Role: 

We’re looking for an experienced and motivated Credit Control/ OTC Team Lead to join our Global Finance Services team in Manchester, UK. This role plays a critical part in ensuring our Order to Cash (OTC) processes run smoothly, delivering excellent customer service, leading a high-performing team, and driving continuous process improvements.  

As the OTC Supervisor, you will oversee the day-to-day operations of the OTC function, ensuring all processes—from credit control to collections—are executed efficiently and in compliance with our standards. This position requires you to take ownership of key financial processes, develop and mentor team members, and collaborate closely with local finance teams to achieve operational goals. You will also serve as a liaison between the Shared Services Centre (SSC) and business units, ensuring seamless knowledge transfer and process transitions. Additionally, you will lead weekly divisional cash calls, proactively address operational challenges, and drive value-added activities that contribute to the overall financial health of the organization. 

If you’re passionate about operational excellence, building strong relationships, and developing talent, we’d love to hear from you! 

Key Responsibilities: 

• Lead a small team of OTC professionals, managing performance, onboarding, coaching, and enabling a culture of high performance and healthy collaboration. 

• Represent OTC on weekly divisional cash calls and oversee day-to-day credit control and collection notes management 

• Act as a key contributor to continuous improvement initiatives, driving financial, process, and talent development goals. 

• Serve as the main point of coordination for internal/external audits and year-end audit procedures. 

• Monitor and ensure compliance with Service Level Agreements (SLAs) and meet/exceed Key Performance Indicators (KPIs). 

What You’ll Bring: 

• Proven end-to-end Order to Cash credit control process experience. 

• A strong customer service focus with a commitment to building professional, responsive, and effective relationships. 

• A proactive, hands-on approach with the ability to foster collaborative working relationships. 

• Flexible and adaptable, with the ability to deliver results in a fast-paced environment. 

• Demonstrated ability to identify process improvement opportunities and lead their execution. 

• Strong analytical skills and the ability to handle change and ambiguity effectively. 

• Excellent organizational skills and responsiveness to shifting priorities. 

• Leadership experience managing small teams, with a focus on performance development and mentorship. 

Why Join Us? 

At Inizio, we believe that diversity, equity, and inclusion are key to success. We are committed to creating an environment where everyone feels valued, respected, and empowered to achieve their full potential. As an equal opportunities employer, we welcome applicants from all backgrounds and experiences. We’re building a workplace where talent thrives, and diversity inspires. 

What We Offer: 

• Competitive salary and benefits package 

• Flexible hybrid working arrangements 

• Opportunities for career development and continuous learning 

• A dynamic, inclusive workplace where your contributions truly matter 

Ready to Make an Impact? 

If you’re ready to lead a talented team, deliver operational excellence, and drive impactful process improvements, apply today and be part of our journey at Inizio!  

The Opportunity 

Uniting the expertise and capabilities of Ashfield and Huntsworth Health, Inizio has just been launched to become THE strategic partner for health and life sciences companies. Unparalleled in scale and expertise, we connect a full suite of Advisory, Medical, Marketing/Communications, Patient and Stakeholder Engagement, and Biotech services to reimagine clients' business challenges into opportunities.  

We are a team of 10,000 experts working together in 35 countries to create something extraordinary. We exist to solve health challenges and develop transformational ideas that positively impact human lives. Working at Inizio offers an opportunity to work for a game-changing company built with one goal. That is to redefine health and life sciences by empowering our people to inspire new possibilities that advance health and build brighter futures. 

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.